claireadams Posted October 7, 2015 Posted October 7, 2015 Ofsted are in today and tomorrow, cue mass panic on site. We've been asked to install 4Matrix to all teacher computers which is done, however staff need full access rights to the folder. I thought it was simply sorted by GPO - Computer config - windows settings - file system and adding the path/setting permissions... But it’s not working. Am I missing something really obvious?
psydii Posted October 7, 2015 Posted October 7, 2015 Reboot the clients to get permissions to take effect?
psydii Posted October 7, 2015 Posted October 7, 2015 Also possible change of tack. Use an immediate scheduled task (run as SYSTEM) To run icacls and grant the necessary permissions
claireadams Posted October 7, 2015 Author Posted October 7, 2015 Done and done, still no go I thought maybe I'd missed another place I needed to set it but ergh maybe not.
psydii Posted October 7, 2015 Posted October 7, 2015 What do you get in the client event logs for group policy processing, and task scheduler?
sted Posted October 7, 2015 Posted October 7, 2015 just a thought does doing it manually actually work?
Chuckster Posted October 7, 2015 Posted October 7, 2015 In the interim you can probably apply a startup script whilst you figure this out. Save this as a .BAT. @echo off CACLS "C:\Program Files\Folder Name" /E /T /C /G "Users":F
bossman Posted October 7, 2015 Posted October 7, 2015 We too have been having problems which I thought I had sorted, apparently the software when installed creates a folder called "Temp" which it installs 7Zip decompiler and the users have to have full permissions to run this software as this is what it uses to install the updates, I did create file rules which allowed the users to run this and it worked a treat but ever since for whatever reasons it no longer doesn't want to work now, still looking into it as we speak. I really love software which runs smoothly don't you?
claireadams Posted October 7, 2015 Author Posted October 7, 2015 It works as a admin (full control of the C drive) I've looked in the logs and it just states the GPO has been applied (which it clearly hasn't). @bossman Yes, to be fair it installed great, it just won't open!
bossman Posted October 7, 2015 Posted October 7, 2015 @clairelangton I have just ran as a test user and found out the reason why, it seems each update is a simple self extraction file which installs the updated files to the directory which the program is installed and overwrites the previous ones, each 7zip extraction file has a different version and this is why it will not run for us as I had set the rule to run just the exe of the first update Doh! Will have to work out how I can allow each incremental version to run with a file rule as I already have the path rule for that folder allowed! Ohh such fun with good software!
claireadams Posted October 7, 2015 Author Posted October 7, 2015 Good luck @bossman . I've given up. Manual when they shout for me.
bossman Posted October 7, 2015 Posted October 7, 2015 (edited) @clairelangton Just in talks with 4Matrix atm, hopefully I have made them aware allowing users local admin rights to run the updates is not feasible as it presents a security risk, I did create Folder and file permissions and it did work on the first update but as the updates are incremental numbered versions it is not a good solution, if the update had a specific name then it would be easy to set a file rule up to allow the users to run that executable from the temp folder within the 4Matrix program files. Also the temp folder updates do not delete after running so we are going to end up with an awful lot of update files in there which will have to be cleaned out so this would be another reason for having just a names update file which would overwrite the previous one when it had been installed, They are going to get back to me Edited October 7, 2015 by bossman 1
Mike_Bostock Posted October 14, 2015 Posted October 14, 2015 Hello It will always be better to use our support options to find solutions to any technical problems which may arise when using 4Matrix. We will usually sort out problems like this in minutes. regards Mike Bostock 2
bossman Posted October 14, 2015 Posted October 14, 2015 @Mike_Bostock Just about to return Chris Smiths phone call from his e-mail response to me, Thanks in advance
Manny-Tech Posted October 14, 2015 Posted October 14, 2015 Don't you just configure the Network Manager on the server with credentials for clients that don't have access to update, i.e. any standard user? Works flawlessly here.
bossman Posted October 14, 2015 Posted October 14, 2015 @Liam86 Done this and still no joy at the moment, This is why I am talking to the technical people at 4Matrix It maybe that I have stricter security policies in force on the network than others and this could be one of the reasons, but we will find out, Thanks for your input though appreciated
Manny-Tech Posted October 14, 2015 Posted October 14, 2015 I gather it works fine if you're logged in as an admin? You'd have thought if you set the Network Manager to an account with similar permissions then it would work. I'd be interested to know what is the problem when you find a solution. 1
claireadams Posted October 14, 2015 Author Posted October 14, 2015 Thanks, we got in installed everywhere and apparently there's no data in there yet anyway! Will be ringing when I'm back in to get it sorted though
bossman Posted October 16, 2015 Posted October 16, 2015 Well all sorted now thanks to one of 4Matrix developers called "Chris" Created a Launcher XML file which allows the standard user to install the updates, works like a charm! Thank you Chris 1
howartp Posted October 16, 2015 Posted October 16, 2015 I'll have to ring up next week - we're struggling on an RM CC4 network to get this sorted even though the install guide has instructions for CC4!
Dkeen94 Posted October 17, 2015 Posted October 17, 2015 @howartp what problems are you having with install on CC4? I managed to do ours fairly easily, may be able to help.
howartp Posted October 18, 2015 Posted October 18, 2015 The update downloads, but fails to install. Can't remember what combination of settings I had it on now.
Manny-Tech Posted October 19, 2015 Posted October 19, 2015 Well all sorted now thanks to one of 4Matrix developers called "Chris" Created a Launcher XML file which allows the standard user to install the updates, works like a charm! Thank you Chris Is this a launcher specific to your site, or can it be used elsewhere? We don't tend to have a problem, but every now and again we do get users prompted for an administrative password just to even get to the 'Checking for updates' stage.
bossman Posted October 19, 2015 Posted October 19, 2015 @Liam86 I don't think it is specific for our network, it is required for us as I have the network really tightly screwed down and this doesn't allow the users to run exe's from their appdata folder as part of their profile, I did create path and file rules but as the updates were incremental everytime an update was available I would have to create a new file rule which really wasn't productive, Anyway if you are having a problem I would definitely ring them as their support is excellent
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