DalekSec Posted October 6, 2015 Posted October 6, 2015 Hello We have had web printing enabled for iPads for awhile now seamlessly, but our secondary mac server was starting to get slow so we updated it to Yosemite and all well and good its now fast again. But I cant seem to get the web printing working. I have tried everything on their support side and email their support (onto the 5th? person who asked the same questions). Any idea what it could be. I have reinstalled the newest version of papercut on the mac and it seems to be all there. Version : 15.0 Build : 32334 Thanks in advance
MatthewL Posted October 6, 2015 Posted October 6, 2015 Are both Windows and Mac servers running the same version of PaperCut or different versions? Anything in the application log for the jobs you are sending?
stodge1000 Posted October 6, 2015 Posted October 6, 2015 Have you turned off IPv6 on the Mac server? V15 doesn't seem to play nicely with it at present. It needs to be turned off and not just local link either.
DalekSec Posted October 7, 2015 Author Posted October 7, 2015 (edited) Are both Windows and Mac servers running the same version of PaperCut or different versions? Anything in the application log for the jobs you are sending? Sorry probably didn't explain fully, we can't send jobs as when we go to the Papercut printing app no printers appear. Our mac is on 15.2 just found out (as our supplier gave us the newest version) and main server is on 15.0 Have you turned off IPv6 on the Mac server? V15 doesn't seem to play nicely with it at present. It needs to be turned off and not just local link either. Just turned it off on both wifi and Ethernet still no luck Is it worth updating papercut to 15.2? Edited October 7, 2015 by DalekSec
MatthewL Posted October 7, 2015 Posted October 7, 2015 I would have both servers running on the same version. Have you installed the print queues back on your Mac following the upgrade (not sure if the upgrade process removes these).
DalekSec Posted October 7, 2015 Author Posted October 7, 2015 Had a dig around, unsure how to install the print queues. Where abouts is it?
MatthewL Posted October 7, 2015 Posted October 7, 2015 It's worth enabling the CUPS web interface on your Mac, makes managing printers on there easier.
DalekSec Posted October 7, 2015 Author Posted October 7, 2015 Found the problem, when we updated it, it didn't take over the config file so we updated that to target our primary server and bobs your uncle. Thanks for help anyway! Link below is the fix http://www.papercut.com/products/ng/manual/ch-secondary-print-config-mac.html
MatthewL Posted October 7, 2015 Posted October 7, 2015 That was going to be my next step! Glad you got sorted. 1
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