why can't I access Moodle properly from home?

[secretlife]

Hi there. Was wondering if you network managers/tech people could shed any light or offer any suggestions on my most frustrating problem: I have Admin rights for my school's Moodle site, hosted with CLEO. Over the Christmas hols I had huge difficulties getting onto it at home - it wouldn't load up; images were missing; it wouldn't let me edit/upload etc. Assumed it was the same for everyone but on returning found it's just me! At school all week I've been able to access it fine - come home, and huge problems again. FF is a tiny bit better than IE but not much. I'm on BT Broadband, no problem with speed and any other sites at all - any suggestions? I've refreshed, cleared out cookies, tried it as a 'trusted site - everything I can think of..no joy. I have heard, apparently, that some pupils have occasionally had the same issue - can't get on it whatever they try - but that doesn't really help! Tried just now - can log on but can't upload.Sometimes I can't even turn on editing.All suggestions welcomed

[SimpleSi]

I've pm'd you with an account to try out on one of my CLEO ones.

 

See if it makes any difference.

 

regards

Simon

 

PS I've noticed images/icons missing next to input boxes sometimes but its nver caused me enough of a problem to report it so far.

[secretlife]

will have a go now - was wondering if it was that CLEO don't like me (!) Have my own Moodle but hosted elsewhere and never had any probs.

[Oops_my_bad]

Are you sure it's just you and not everyone else when at home? We host moodle in house as we have a pretty quick connection, can only say I had the exact same problem when I had the default gateway set wrong on the moodle box

[secretlife]

just me - we did an experiment the other eve - handful of us agreed to go on together - I couldn't; they could. I have tried with SimpleSi's site - worked fine on his - went back to ours - no joy.. can get it , but when I try to upload it just freezes on me Edited January 13, 2008 by secretlife

[SimpleSi]

So is that not pointing towards something not quite right with your particular CLEO moodle then?

 

Maybe something up with the server your is hosted on?

 

regards

 

Simon

[secretlife]

Maybe I'll go and post on the CLEO MUG - see if any CLEO people have any ideas? (I can get onto it fine!)

[SimpleSi]

I'd set up your home machine with logmein so you can test/prove it doesn't access properly from home when your back at work.

 

regards

 

Simon

[secretlife]

have just set that up - will give it a go tomorrow

[pallen]

Have you tried accessing it with a different account from home, or using your account at someone elses house? You may be able to identify if it is your account playing up, or your moodle site.

[secretlife]

logging myself in with a different username/password .... logging in on three different pcs/laptops - I haven't tried using a different pc in someone else's house - sort of embarrasssed to ask my neighbour that ! I also tried logmein at school today but it said my pc at home was either offline (which it never is) or else logmein was disabled on the computer I was using at school (might that be the case? Never had time to ask)