4K ProWise 65" Blackscreen Flickering?

[ASM_GBHS]

Now this isn't a "BEWARE PROWISE" post, as the product itself seems really good. We are just having some major issues that basically won't allow us to utilize them properly on the 4K mode (https://drive.google.com/open?id=0B5yF8ae9ZOMTaGdnZzJ4UGVseDg) I mean ignoring the fact that this is just some Air Hockey store app, this is actually occurs using YouTube and sometimes even on the lockscreen.

 

We've tried many different variables such as different machines/different processing power/different graphics cards and the issue still seems to occur. We've also tried it on two other screens and it still appears to be happening.

 

Any ideas on why this might be happening? It would especially be nice to hear from some users who have had ProWise screens and see if there are any kinks that we need to be aware of.

 

edit: we do have a prowise engineer visiting us next tuesday so If no one seems to know (and we get a solution) then I'll update this thread so every one else is aware.

Edited July 30, 2015 by ASM_GBHS

[dhicks]

We've tried many different variables such as different machines/different processing power/different graphics cards and the issue still seems to occur. We've also tried it on two other screens and it still appears to be happening.

 

We've had an issue with our 4K 65" Prowise board with half of the screen having a fuzzy "interferance" pattern flickering over it, almost like old-fashioned TV static. This is using an internal PC - we first assumed it might be the connection between the PC and the board. However, the problem still occured when we plugged in a laptop. The board has gone in to Prowise for repair, and there was no fuss or argument about it needing to be fixed, all was fine there. Seemingly the issue was caused by a faulty component of some kind in the 4K display - not the PC's driver, and not the firmware on the display, but a physical component of some kind, and that will need to be replaced. I don't know if your issue might be caused by the same thing. If you're using a Prowise-provided internal PC, it might be worth upgrading to the latest Intel chipset driver, just to make sure it's not an out-of-date driver that's causing the issue.