Text jumping and selection issues with Smart E70 Interactive Flat Panels.

[Rob_D]

Hi guys.

 

The school I work at has Smart E70 Interactive Flat Panel displays installed in all our new classrooms (very smart looking). We've been using them for about 6 months now and have been having some "issues" with them.

 

When our teachers use the pen tool in smart notebook, text and other items on the screen keep "jumping" or being dragged around, almost as though the select tool is trying to take over or something.

We're running smart 14.3 on all our computers but only the ones connected to the E70s are having this issue.

 

Obviously, if anyone has fixed this I would be eternally grateful to know how you managed it. But, even if you haven't it would be good to know where not alone with this problem.

 

(unless we are...)

 

Thanks in advance guys.

[steveg]

We had a very similar sounding problem to that, and received the advice below. I tried it a couple of weeks ago and so far the problem seems to have gone away. It was intermittent so hard to know for sure if it has fixed it!

 

Please follow the steps below to reset your floating tools:

1.Click on the SMART Board Tools/SMART System Menu icon in your system tray (next to the clock) and select Exit from the menu

2. You must have hidden files and folders set to visible in order to perform the next step. You can ensure they are set to visible by following these steps:

Windows Vista/7:

Open your Windows Control Panel and then open Folder Options. Click on the View tab, ensure that "Show hidden files and folders" is checked and click OK.

Windows 8:

Open your Windows Control Panel and then type "Folder Options" (without quotes) in the search box and select Folder Options. Click the View tab and select "Show hidden files and folders" in the menu and click OK.

3. Browse to the folder location below that corresponds with your operating system:

Windows Vista, Windows 7, Windows 8:

C:\Users\\AppData\Roaming\SMART Technologies\SMART Board Drivers

4. Delete all of the files in this folder

5. Launch the SMART Board Tools/SMART System Menu by following the steps for your operating system:

Windows XP, Vista or 7:

Start menu > All Programs > SMART Technologies > SMART Board Tools

Windows 8:

Press Windows Key + Q and type "SMART Board Tools" or "SMART System Menu" (without quotes) in the search box. Click on the SMART Board Tools/SMART System Menu application that appears in the results.

Your floating toolbar will be reset to default.