Xerox & SafeCom single print queue issues

[BeanDaCat]

We've recently started a trial into using a single print queue for our school. Most of the users we have have no issues using PCs to send jobs to the copiers and collecting said jobs form the copiers. However, we have around five users who can send the job to the copier, log on at the copier via the Safecom card scanner, see the job there, select it, but no job is ever printed.

 

1) We have refreshed the network profile and the local profile.

2) All users get the same Pull Print driver.

3) On the Safecom server the users have been removed and re-added and their cared updated to reflect the changes.

 

The issue still persists. Does anyone have experience with Xerox and the Safecom single print queue system who could advise us. Our supplier for both devices keeps reiterating that it isn't the Safecom or Xerox device that is at fault and that it is stemming from the user profiles on the PCs.