Zourous Posted May 21, 2015 Posted May 21, 2015 Hi, I've tried looking on your site but can't find anything to help me. As the title suggests I can't seem to interact with the board, although I believe it had been working fine since we purchased it back in January. I've tried two different laptops and also bypassed the cabling and plugged 2 different USB a to b cables directly into the board from the laptop. We are running W7 32bit and active driver 5.7 which to my knowledge has been working fine. Is there any other checks I can perform? Many thanks
GaRobbie Posted May 21, 2015 Posted May 21, 2015 Hi Zourous, It would be helpful to know the model of board you have though below are a few general suggestions. If you are not already, try putting your display in cloned / duplicate. Then try calibrating. Do you get any interaction? Try updating the ActivDriver. (The newest driver, v5.11, can be downloaded from prometheanplanet.com) When updating the driver be sure the board is not physically connected. Does the board show in the ActivManager / driver? If so can you advise the board FW which will display in the hardware tab of ActivManager? (There may be an update available) Does the board show in Windows device manager? If not I would recommend contacting Promethean support directly as your board may have a fault. If it does display in DM do you see it with a yellow “!” / error?
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