Ruckus Guest Access

[ass17]

Hi,

 

This is a strange one but ever since we upgraded from 9.6 to 9.8 a guest access user is forced to put in the WiFi key every time it re-connects back to the guest WiFi.

 

For example, when a guest user walks out of the WiFi range and back into range it connect to the guest network but the on-boarding portal comes back up asking them to insert their WiFi key. Each key we generate doesn't have an expiry session enabled (force re-login after time period) so I would expect the key to stay permanently like a conventional WiFi network.

 

Has anyone else experienced this issue?

 

Thanks

[Boredguy]

Have you checked in your WLANs Advanced settings that grace period is ticked and has a reasonable value in it.

 

We have set our BYoD portal SSID to give users a 30 minute grace so that they don't spent most of the lesson signing back in on their phones.

[ass17]

Hi, Yes Id just come across that setting and we have set it 1440 mins (24 hours) simply because we have people that do a specific job (externally) once a day. But thanks for the suggestion anyway...