SIMS teacher app

[itgeek]

Hi

 

Just setting up the sims teacher app and getting the following error. Has anybody experienced this? I have looked and the key is correct and doesn't have a space on the end in the settings.

 

Thanks

 

Your schools services are not online.

 

Your SIMS Teacher app School Services have previously been online but they are not at the moment. Speak to your IT administrator to ensure the services are switched on and connected. Once they are back online click the link below.

[FRS]

Hi

 

Was hoping someone had the answer to itgeek? this error is generated by Sims Services Manager for the Teacher apps..

to add some info..

 

Login Service for Teacher App (v2.0.0.42) Status - S topped I am unable to start this service

 

Data Service for Teacher App (v2.0.0.42) Status - S topped I am also unable to start this service

 

SIMS Teacher App Security Service not installed

SIMS Teacher App Data Services not installed (both version 2.1.0.35)

 

any help would be appreciated .. as for the error log .....see below

 

SIMS Services Manager

capita.teacherapp.clients.data

 

 

capita.teacherapp.clients.login

2015-04-01 02:00:20 ERROR [10] - Package manifest does not exist under the

2015-04-01 02:00:20 ERROR [10] - Package manifest does not exist under the

2015-04-01 02:00:20 INFO [10] - Stopped capita.teacherapp.clients.login.

2015-04-01 02:00:30 ERROR [10] - Error unloading service capita.teacherapp.clients.login.

System.CannotUnloadAppDomainException: Error while unloading appdomain. (Exception from HRESULT: 0x80131015)

at System.AppDomain.Unload(AppDomain domain)

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.b__4()

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.ChangeOperation(String operationName, Func`1 operation, SubServiceStatus beforeStatus)

2015-04-01 02:00:33 ERROR [10] - Error while loading and starting capita.teacherapp.clients.login as part of the installation.

System.UnauthorizedAccessException: Access to the path 'AbstractProcesses.dll' is denied.

at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound)

at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)

at SimsServiceHost.Common.FileSystem.FileSystemProvider.IfServicesFolderExistsDeleteAndRecreateElseCreate(String fullyQualifiedName)

at SimsServiceHost.Packages.Unpackers.ServicePackageUnpacker.ExtractZipFileToServiceFolder(String packagePath, String fullyQualifiedName)

at SimsServiceHost.Packages.Unpackers.ServicePackageUnpacker.Unpack(String fullyQualifiedName, Version version, String packagePath)

2015-04-01 02:00:33 ERROR [10] - Package manifest does not exist under the

2015-04-01 02:00:33 ERROR [10] - Tried to find package capita.teacherapp.clients.login but it doesn't exist.

2015-04-01 02:00:33 INFO [10] - Loaded capita.teacherapp.clients.login

2015-04-01 02:00:33 ERROR [10] - Error starting service capita.teacherapp.clients.login.

System.NullReferenceException: Object reference not set to an instance of an object.

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.b__2()

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.ChangeOperation(String operationName, Func`1 operation, SubServiceStatus beforeStatus)

2015-04-01 02:00:33 INFO [10] - Started capita.teacherapp.clients.login.

2015-04-01 02:00:33 INFO [10] - Stopped capita.teacherapp.clients.data.

2015-04-01 02:00:43 ERROR [10] - Error unloading service capita.teacherapp.clients.data.

System.CannotUnloadAppDomainException: Error while unloading appdomain. (Exception from HRESULT: 0x80131015)

at System.AppDomain.Unload(AppDomain domain)

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.b__4()

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.ChangeOperation(String operationName, Func`1 operation, SubServiceStatus beforeStatus)

2015-04-01 02:00:48 ERROR [10] - Error while loading and starting capita.teacherapp.clients.data as part of the installation.

System.UnauthorizedAccessException: Access to the path 'ASMEntities.dll' is denied.

at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound)

at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)

at SimsServiceHost.Common.FileSystem.FileSystemProvider.IfServicesFolderExistsDeleteAndRecreateElseCreate(String fullyQualifiedName)

at SimsServiceHost.Packages.Unpackers.ServicePackageUnpacker.ExtractZipFileToServiceFolder(String packagePath, String fullyQualifiedName)

at SimsServiceHost.Packages.Unpackers.ServicePackageUnpacker.Unpack(String fullyQualifiedName, Version version, String packagePath)

2015-04-01 02:00:48 ERROR [10] - Package manifest does not exist under the

2015-04-01 02:00:48 ERROR [10] - Tried to find package capita.teacherapp.clients.data but it doesn't exist.

2015-04-01 02:00:48 INFO [10] - Loaded capita.teacherapp.clients.data

2015-04-01 02:00:48 ERROR [10] - Error starting service capita.teacherapp.clients.data.

System.NullReferenceException: Object reference not set to an instance of an object.

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.b__2()

at SimsServiceHost.Packages.Executers.ServicePackageExecuter.ChangeOperation(String operationName, Func`1 operation, SubServiceStatus beforeStatus)

2015-04-01 02:00:48 INFO [10] - Started capita.teacherapp.clients.data.

[vikpaw]

to the forums.

Have you asked your support company?

What account does the service run as? There was an issue for some to do with using the right account :

It wouldn't work until the SSMConnector account was used

- not sure if it's relevant, full thread here:

http://www.edugeek.net/forums/mis-systems/150772-sims-teacher-app.html

Edited April 2, 2015 by vikpaw
add welcome

[FRS]

Hi

 

I am using SSMconnector account to log in...

 

Note.. I checked the configuration it is set to windows authentication .. Not sql server .could this the problem

[Blackcatowner]

We had that error message and Capita dialled in to look at it. Turned out the SSM service needed to be restarted, it's been working fine since then.

[ass17]

Two things: in SSM don't use Windows auth, use an SQL account. Then restart the services for both teacher app services in SSM.

 

If you want to create a user then please contact me tomorrow and I'll be happy to help.

[vikpaw]

Updates

Offlineworking now available

The latest release of the SIMS Teacher app for iOS will add this much-requestedfeature. It allows teachers to download their day’s lessons and then accessthese where no internet connection is available – for example out on the gamesfield, walking between buildings or on a school day trip.

Theycan take registration, record achievement and behaviour and view studentdetails when offline. Downloaded data is securely cached on the teacher’sdevice until they re-connect, when the data auto-syncs back to SIMS.

[ass17]

Offline mode will not work if you impersonate another member of staff. Impersonation will only work when ONLINE.

 

This is by design

[winng]

As we appear to be offline all the time maybe this will help lol

[SimonCygnetIT]

I have had this error a couple of times. Restarting the service sometimes worked but in the end I went back to Capita and obtained a new license key. This error tends to happen if you leave it too long between receiving the email that contains the installation link and doing the actual activation. I think the time limit is something akin to 1-2 weeks. Could be wrong though. Any way the new licence key solved the problem. Oh and just make sure that there are no spaces at the end or the beginning of the key when you paste it in to SSM.