witch Posted February 3, 2015 Posted February 3, 2015 Bit of a strange one SEN support sends a sensitive email to a social worker with an attachment. Marks it "high importance" and "confidential" Recipient cannot see or open attachment. Social worker in today - SEN support tries to access her own sent email to print off the attachment and she can't see it either! She hasn't encrypted anything Any ideas?
JRowley Posted February 3, 2015 Posted February 3, 2015 If neither of them can see it, I have to ask, did they definitely attach the document to the email?
pete Posted February 3, 2015 Posted February 3, 2015 Are there any rules/filters setup in Office365 that would strip the attachment based on content? Office 365 compliance controls: Data Loss Prevention - Office Blogs
witch Posted February 3, 2015 Author Posted February 3, 2015 Sorry, got it wrong - she didn't attach anything, she pasted something into the body of the email. I've just seen her do it and send something to me and I can't see it either!
JRowley Posted February 3, 2015 Posted February 3, 2015 What type of content is she pasting? It might be being removed if the emails are being converted to plain text, or perhaps a rule is checking the body for specific content and removing it.
witch Posted February 3, 2015 Author Posted February 3, 2015 Just a word doc. The one she sent to me was just lines of gobbledegook I wonder if it is because she sets is as confidential but doesn't encrypt it?
JRowley Posted February 3, 2015 Posted February 3, 2015 Does the rest of the email's body remain intact? If she sends it without marking as confidential does it arrive?
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