Print Server Management - Managed Documents only?

[sfigg]

We have a print server setup, with the printers installed locally to the server. They are then shared, listed in directory, and pushed out via group policy. This is fine - but we want to restrict our level 1 techs to only be able to clear printer queues for when things get backed up and printers go into error mode. I've gone into the properties of the print server and given 'manage documents' permission to these techs, but they still get an 'access denied' error when doing so.

 

Is there a better way of doing this? They have started messing with our print setup before when they had full access, so we don't want them to have access to drivers/ports/etc - just clearing all jobs/queues.

 

AD Environment

Windows Server 2008 R2

 

Thanks