Lost e-mail (Submitted to Advanced Queue/Categorizer) Exchange 2003.

[danmoly]

Hey peeps.

 

We're having an issue with one particular outside sender.

A member of public is sending in an e-mail on a @btinternet.com email address, and for some reason it never reaches any of us. We've only found out due to said person using a partners e-mail address (which is a @hotmail, (may or may not be relevant)) and a phone call.

 

Now we've looked through our email AV PureMessage, and nothing has been quarantined. Using the message tracking center in System Manager, we can see the email came in, but for some reason never delivered. It states:

 

"SMTP: Message Submitted to Advanced Queuing,

SMTP: Started Message Submission to Advanced Queue,

SMTP: Message Submitted to Categorizer"

 

And thats all we have. Cannot find it anywhere. The said person has sent a few e-mails since the first and all do the same thing. I can confirm other @btinternet.com senders are recieved fine.

 

Odd and stumped.

 

Any one else experienced this?

 

Thanks in advanced.

[pooley]

Try disabling your AV and ask sender to resend? then re enable av obviously.

At least that way you can discount the AV product from playing up?

[danmoly]

Did the trick. Thanks for the help. We'll look into why it was the AV, see if we can prevent it in the future.