First Ipad setup is going badly... Guided Access App Not Available ???

[mikkydoos]

Okay,

 

So I'm setting up my first batch of Ipads (Mini's).

 

Got them all in a Lapcabby cart, USB'd to a Mac running Apple Configurator.

 

Got my profile installed, Meraki profile installed, update to IOS 8 etc

 

I'm getting a message on all of them saying "Guided Access App Unavailable. Contact your Administrator"

 

 

Screens are locked, buttons are locked, can only get a response if I replug the USB lead in then the screen doesn't respond. Done a hard reboot but the same.

 

 

Whats going on ???

[Michael]

What build of iOS8 have you updated them to? Some builds are problematic, but iOS8.1.2 (the latest) is stable.

[mikkydoos]

Latest 8.1.2. Downloaded it yesterday Edited January 15, 2015 by mikkydoos

[steewy]

If I were you I would go to apple configurator, go to the supervise tab and unsupervise one iPad. With the unsupervised iPad, go to prepare and only install the profile and see if the iPad works (the issue might come fro the profile you created). If it works you can go to the next step and install meraki's profile. I tend to install Meraki System manager, and use the app to install Meraki's profile.

 

Let me know if it works. Good luck

[mikkydoos]

Nice one @steewy. It was the profile.

 

I think I have a conflict between Meraki and Apple Config' profiles.

 

Using Apple config to set up a passcode and configure the wireless. Meraki can do everything else.

 

Apple config doesn't work well does it !!!

 

Cheers again. Problem solved ; )

[steewy]

Nice one @steewy. It was the profile.

 

I think I have a conflict between Meraki and Apple Config' profiles.

 

Using Apple config to set up a passcode and configure the wireless. Meraki can do everything else.

 

Apple config doesn't work well does it !!!

 

Cheers again. Problem solved ; )

 

I use apple configurator to prepare iPads with a master backup that contains app and settings, push a profile that contains wifi settings and restrictions for students iPad only and airplay.

 

I use meraki app only to monitor the iPad, memory, location etc

 

Then I use meraki MDM to push all apps to iTunes accounts automatically (for free and paid apps)

 

Edit

 

Last advice, if the iPads are running iso8 make sure your mac is running yosemite so you can download the latest apple configurator which is much more stable that it was on mavericks

Edited January 15, 2015 by steewy

[mikkydoos]

Cheers, got a new Mac mini last week with Yosemite.

 

Now Im getting another error that I didnt get before from a profile that installs only WiFi and another that installs the Meraki app.

 

 

The configuration of your iPad could not be downloaded from MyCo. The operation could not be completed. (NSURLErrorDomain error -1012)

 

Goes from the Hello screen, then choose wifi, then enrol. Enrollment fails.

 

Any idea what that is?? Wifi is connected. And they're reporting to Meraki so its not their Internet connection. No domain is configured in the Configurator profile either.

 

These things are driving me nuts !

Edited January 15, 2015 by mikkydoos