FMS BACS Remittance - test successful but no email

[Willliam]

Hi good morning,

 

I have a query which I hope someone or some people can help with. I work in West Sussex and as such we receive our connection from Capita. As per the title, I have set up the eAdvice on FMS for remittance emails for BACS payments. The test goes through OK (I had to add finance.exe to the McAfee exclusion list on all relevant machines for this to happen), however no email ever arrives in the users inbox. We have Office 365 (again through Capita).

 

The oddest thing is that the test says it has sent OK. It also makes it really quite a pointless test, when, it doesn't really fully test the system. I did some searching on this forum and although there are lots of similar threads, none have the test go through but then still fail to work.

 

I wonder if anyone had any advice before a log a 4 week ticket with Capita to look into it.

 

Thanks in advance, any help would be appreciated

 

Will

[Edu-IT]

I'm sure you've already checked, but it's not being blocked as SPAM or anything is it?

[Mike8080]

I've got the same issue here, the test email works fine through Exchange on site, but no actual emails getting through to suppliers. Did you get anywhere with this?

[Mike8080]

This sorted it:

http://www.edugeek.net/forums/mis-systems/143249-fms-email-setup.html

[Willliam]

I escalated it to Capita who replied that I need to "contact my mail server provider". That'll be you then..... They are literally clueless, not even sure what their SLA states and what service they actually seem to be offering.

 

Worst company to deal with, bar BT, ever.

 

Still getting nowhere with it.