[ms office - 2013] Autodiscover authentication box

[Harry_Small_]

Hi All. We recently solved the issue with office 2013 where the authentication box for origins.support-content.office.net.akadns.net kept appearing, however now for some reason we have a new one that keeps popping up. autodiscover.lacon-childe.org.uk.

 

Has anyone had this issue before and solved it?

[TechMonkey]

Firstly can you say how you fixed the authentication box issue? We keep having it and we think we fix it and then a few days later it reappears.

 

With Autodiscovery, have you got any DNS entries for autodiscovery?

[Harry_Small_]

What web filtering are you using? Smoothwall?

[TechMonkey]

Yes we are.

[Harry_Small_]

Ok you need to go to Guardian > Under policy objects select User Defined > Authentication Exceptions

 

In there you need to put these addresses in:

 

origins.support-content.office.net.akadns.net

office.microsoft.com

odc.officeapps.live.com

officeimg.vo.msecnd.net

store.office.com

 

I put all of these in and it seemed to work.

 

Also make sure that under Web Proxy > Exceptions that the Authentication Exceptions is in the "Included categories and category groups"

 

Hope that helped!

[dapaulio]

I had the exact same issue with office 2013 with smoothwall and Harry Small's solution works however we had to make our own no authentication rule and put the addresses above in that user defined list. the difference may be down to update version between smoothwalls

 

First Create a "No Authentication" Category under Guardian » Policy objects » Categories and add the sites above

Then in Web proxy » Authentication » Exceptions include the "No Authentication" category in the policy

[garethEds]

We had this the other day - Smoothwall. Not sure what the LEA did but it was fixed a few hours after we reported it.

 

Regards

 

GJE