on screen keyboard - always visible

[Chris_Jones]

Hello all,

 

I am trying to setup Papercut print release (Version 13.0) on a windows 8.1 (Enterprise) touchscreen PC, this is a testbed machine with the intent of having one of these wallmounted next to each of our MFDs for staff to use for print release.

everything is setup alright except for the on screen keyboard - it doesn't auto pop up when you select the username and password fields and needs to be manually launched from the edge UI.

Once the OSK is open and docked at the bottom of the screen, again it is great - unless someone presses the little x and closes it!

 

is there anyway to either:

a. have the OSK pop up when you select the text fields in papercut print release

b. have the OSK always active and it cannot be closed.

 

any help gratefully received

 

Cheers

[Big_Ted]

are you using the /release page or the software based release station?

If they are MFD's have you looked at using embedded software ?

[Chris_Jones]

Software based release station, I don't believe the /release page will work with find me printing.

Embedded software isn't ideal as some of the MFDs are leased so I don't know where we stand on that, also I want to roll it out to cover large department printers that do not have touchscreens.

[JRowley]

Does this computer also have a regular keyboard and mouse plugged in?

[Chris_Jones]

no, just the touchscreen (it had a KB and mouse for OS install and software setup only)

[JRowley]

no, just the touchscreen (it had a KB and mouse for OS install and software setup only)

 

Sigh it's never the easy fixes.

 

Ok well the on screen keyboard is a process called OSK.exe which is located here C:\Windows\System32\osk.exe so you can set this to start automatically when the machine logs in and then dock it, once you dock this one the X goes away so you can't close it once docked. However you can still close it by undocking it.

 

To get around that you could write a script that runs once a minute and checks if osk.exe is running, if so then do nothing, or if not then start it again.

 

To ensure that it starts docked you need to change this registry setting, you will need to do this in your script too as it will be changed if someone disables the dock:

 

HKEY_CURRENT_USER\Software\Microsoft\Osk\Dock = 1

 

Hope this is somewhat useful!

[Chris_Jones]

That seems to work, I've got one of the Technicians woking on a script to check the keyboard is still running, will share once its sorted.