Fully Managed Service

[MattDLEA]

I'm trying to get my head around things.

I understand the break/fix model - I sit at home some ones computer breaks they phone me and I go in and fix it for a set amount.... come back home and wait for next phone call.

Whats it called when your contracted to go on site one day a week per year to look after their computers? i.e they log the jobs for you to do when you get in?

And then what is it called if you deploy probes to monitor the network/computers and be proactive ie fixing the problem before it becomes critical?

 

Just I always thought a Fully Managed Services was something that took control of everything like replacing ink for printers and purchasing etc?

[win]

I suppose going in one day a week is just a 'support contract' that requires you to do a set number of hours per week. FMS means you need to keep monitoring the system to ensure it always works, and always be available to help.

[witch]

I suppose going in one day a week is just a 'support contract' that requires you to do a set number of hours per week. FMS means you need to keep monitoring the system to ensure it always works, and always be available to help.

 

Yeah, this. I have a support contract that offers me telephone support if I need it and a 2 hour visit once a month. They do remote into the server now and then to check things but they don't keep an eye on everything and get error messages etc which would be a managed service.