I thought this was a joke !!

[mattx]

I thought this was a joke at first - but no, I'm wrong !!

Amazing.

 

http://www.sophos.com/pressoffice/news/articles/2007/10/frost-sullivan.html

[CyberNerd]

So Sophos have bad PR for customer service, they then employ frost & Sullivan to do some magical PR and 'maximize their growth opportunities'. Frost get paid and Sophos get an award for their webshite.

/cynical

[tech_guy]

And that's why I will never let this company into my building.

[TechMonkey]

Well just to balance the view we think Sophos support is fab here. We have only ever had one bad support call and when we mentioned this to someone we had our account manager on the phone within the hour apologising, checking the problem had been sorting and getting a senior engineer to phone back to go over some details.

Otherwise their call people seem to know what they are talking or who to go to if they don't. We have engineers remotely fix problems for hours when there was a conflict with something on one of our servers.

But there again we haven't any problems with their products either. Ohh and our dirty secret is that we find RM support good as well so maybe thats the problem!

[enjay]

Note that the award is not for the products or their customer services (obviously!) - simply for the increased market domination, presumably achieved in part by buying out the competition - award today, anti-trust suit tomorrow.... :-)

[bossman]

@TechMonkey: that is no secret and it sure ain't dirty we have known that for a long while but good for you coming out of the closet like that.

[TechMonkey]

@TechMonkey: that is no secret and it sure ain't dirty we have known that for a long while but good for you coming out of the closet like that.

 

Just thought it was dirty on here and should be kept a secret, you know the reactions the letters M and R can cause in certain combinations

[enjay]

you know the reactions the letters M and R can cause in certain combinations

Yes, I remember that - the MMR vaccine got very bad press a few years ago.....

[webman]

Grommit, you missed your cue