tmoon-mint Posted September 29, 2014 Posted September 29, 2014 Hi everyone, Wondered if anyone else was having problems downloading iOS applications on YHGFL? So far this morning I can browse the store, however apps fail to download. If this is a grid wide issue any ETA on a fix? 1
tmoon-mint Posted September 29, 2014 Author Posted September 29, 2014 I am also experiencing issues with DNS and connection speed. 1
InterwebsGuy Posted September 29, 2014 Posted September 29, 2014 We don't seem to have been able to do this for a couple of weeks. I have to use our Infinity connection to access AppStore. 1
mwalpole Posted September 30, 2014 Posted September 30, 2014 Hi, We beleived that the issue with IOS7 had been resolved, as this is an issue that has been affecting schools on and off for a few months. If you are still experiencing issues please log a call on our helpdesk, as it could be a different issue to that which we looked at. You can do this on either [email protected] or telephone on 0300 303 89 60. Concerning the speed and DNS we are still investigating. This does appear to be a grid wide issue. Kind regards Marc 1
InterwebsGuy Posted September 30, 2014 Posted September 30, 2014 Hi, We beleived that the issue with IOS7 had been resolved, as this is an issue that has been affecting schools on and off for a few months. If you are still experiencing issues please log a call on our helpdesk, as it could be a different issue to that which we looked at. You can do this on either [email protected] or telephone on 0300 303 89 60. Concerning the speed and DNS we are still investigating. This does appear to be a grid wide issue. Kind regards Marc Hi Marc That's interesting, as I wouldn't have said the issue was iOS related. We have been struggling to update the Apps through the iTunes AppStore. As tmoon-mint says, you can see the Apps, but they fail to download. 1
Lmsgpm2012 Posted September 30, 2014 Posted September 30, 2014 We've had this problem numerous times with YHGfL. Last time it happened it was off for over a week, if memory serves. Yeah, we are the same though, can browse appstore but can't download. not good when I have 90 ipads here which need apps putting on and I can't.. not good. 1
Lmsgpm2012 Posted September 30, 2014 Posted September 30, 2014 Hi, We beleived that the issue with IOS7 had been resolved, as this is an issue that has been affecting schools on and off for a few months. If you are still experiencing issues please log a call on our helpdesk, as it could be a different issue to that which we looked at. You can do this on either [email protected] or telephone on 0300 303 89 60. Concerning the speed and DNS we are still investigating. This does appear to be a grid wide issue. Kind regards Marc I'ved email this morning and yesterday afternoon. The iPads I'm trying to browse the appstore on are a mixture of IOS7 and IOS8 and neither work. 1
mwalpole Posted September 30, 2014 Posted September 30, 2014 Hi All, I have logged a seperate thread for the issues with internet connectivity. Our support team is working hard to resolve all of the calls we have logged to us, but I do know the engineer who is looking into the IOS issue is currently working on the internet connectivity as his top priority as it is affecting most schools at the moment. Kind regards Marc
externo6 Posted October 9, 2014 Posted October 9, 2014 Hi All, I have logged a seperate thread for the issues with internet connectivity. Our support team is working hard to resolve all of the calls we have logged to us, but I do know the engineer who is looking into the IOS issue is currently working on the internet connectivity as his top priority as it is affecting most schools at the moment. Kind regards Marc Has this been solved? Im getting this at a few schools atm. 1
mwalpole Posted October 10, 2014 Posted October 10, 2014 Hi externo6, I have just been told this morning by our senior engineers that this issue has reoccurred. They are looking into it at the moment. Kind regards Marc 2
mshakespeare Posted October 15, 2014 Posted October 15, 2014 Hi Marc, Is there any update on this issue. I know of a number of school in the east riding that are having the same problem. Thanks Matthew 1
Joanne Posted October 15, 2014 Posted October 15, 2014 Just to let everyone know... I'm on LGFL and I can't download app updates from the app store. I'm on lightspeed filtering. To get round it I am having to connect to itunes on the mac and update that way... just a temporary solution if you need it... 1
mwalpole Posted October 15, 2014 Posted October 15, 2014 Hi Matthew, If schools in East riding are having issues can you email into our helpdesk at [email protected] with what the schools are please? Kind regards Marc
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