Installing Client configuration in Ranger 10.5

[Netman-03]

Yes I know its old but the school I work at still use it.

 

An issue has arisen where the students are spamming the teacher with chat messages or support request, does any one know how I can deploy a client profile (how to create on as well!) to all machines? I tried to send a profile from one of the machines but it just errors out saying "client not available, reverting back to older configuration"

 

thanks

 

[fiza]

If its Ranger Remote Control you are talking about then it is Netsupport rebadged. I will look for some notes on this.

Also you should bear in mind that it does look like RM have stopped developing this product so might be time to look at other options.

[Netman-03]

Yes Ranger Remote control, I've heard that as well! I have looked at the manual but I can't seem to see how to do what I want to do. I would be very grateful of any help! Thanks

 

in regards with an upgrade, the powers that be have been notified, 2 years ago!

[Tom_NetSupport]

Have you gone into View>Current Settings>Student Toolbar? Here you can turn on/off specific features.

[fiza]

Have you gone into View>Current Settings>Student Toolbar? Here you can turn on/off specific features.

 

I think that is where we switched off the chat option for students. Remove the toolbar and they don't get the chat option.

[Netman-03]

How do you remove the toolbar? They get to it by clicking on the little star in the tasktray

[Tom_NetSupport]

If you go to the location I listed,there is an option to remover the Toolbar.

[Netman-03]

Hi, I've disabled the toolbar but they still can chat by just clicking on the little yellow star, and choose chat. I can disable but it is a very long winded process, so I thought there must be an easier way!

[Andrew_C]

From memory, and I last looked at Ranger a few years ago;

 

Set up one client as you like it (including disable chat)

Save the configuration to somewhere sensible

Use RRC Deploy programme to send the Config file to all clients.

[Netman-03]

I tried sending out a config file from one of the pc's but that didn't work, got an error "Client not available, reverting to original configuration". I tried sending out the file that is on my PC, like it says to but that didn't work either, same error message. Here is the log.

 

Wed Sep 24 16:00:21 ***** Start Service *****

Wed Sep 24 16:00:21 Update Client configuration with %SystemRoot%\pcirdist.tmp\Client32.ini

Wed Sep 24 16:00:23 Start Client Update

Wed Sep 24 16:00:23 Open Ranger Remote Control Client service

Wed Sep 24 16:00:23 Check Ranger Remote Control Client status

Wed Sep 24 16:00:23 Retrieve Client Information...

Wed Sep 24 16:00:23 Retrieved Client Info : Ranger Remote Control path [C:\Program Files (x86)\Ranger Remote Control], Client Parameters [/* *]

Wed Sep 24 16:00:23 Backup file C:\Program Files (x86)\Ranger Remote Control

Wed Sep 24 16:00:23 Backup file C:\Program Files (x86)\Ranger Remote Control\Client32.ini

Wed Sep 24 16:00:23 C:\Program Files (x86)\Ranger Remote Control\Client32.ini backed up successfully

Wed Sep 24 16:00:23 Copy new configuration file

Wed Sep 24 16:00:23 C:\Windows\pcirdist.tmp\Client32.ini copied to C:\Program Files (x86)\Ranger Remote Control\Client32.ini

Wed Sep 24 16:00:23 Update Client parameters

Wed Sep 24 16:00:23 No parameters specified

Wed Sep 24 16:00:23 Restart Ranger Remote Control Client service

Wed Sep 24 16:00:23 Check Ranger Remote Control Client status

Wed Sep 24 16:00:23 Ranger Remote Control Client service status 4

Wed Sep 24 16:00:23 Ranger Remote Control Client service is running (or starting)

Wed Sep 24 16:00:23 Stop Ranger Remote Control Client service

Wed Sep 24 16:00:23 Service Error. ControlService returned 1052

Wed Sep 24 16:00:23 Update Client parameters

Wed Sep 24 16:00:23 Update Client parameters to "C:\Program Files (x86)\Ranger Remote Control\client32.exe" /* *

Wed Sep 24 16:00:23 Client parameters updated successfully

Wed Sep 24 16:00:23 Copy new configuration file

Wed Sep 24 16:00:23 C:\Windows\pcirdist.tmp\Client32.ini copied to C:\Program Files (x86)\Ranger Remote Control\Client32.ini

Wed Sep 24 16:00:23 Restore file C:\Program Files (x86)\Ranger Remote Control

Wed Sep 24 16:00:23 Restore file C:\Program Files (x86)\Ranger Remote Control\Client32.ini

Wed Sep 24 16:00:23 C:\Program Files (x86)\Ranger Remote Control\Client32.ini restored successfully

Wed Sep 24 16:00:23 Reverted to previous Client configuration

Wed Sep 24 16:00:23 Restart Ranger Remote Control Client service

Wed Sep 24 16:00:23 Check Ranger Remote Control Client status

Wed Sep 24 16:00:23 Ranger Remote Control Client service status 4

Wed Sep 24 16:00:23 Ranger Remote Control Client service is running (or starting)

Wed Sep 24 16:00:23 Stop Ranger Remote Control Client service

Wed Sep 24 16:00:24 Service Error. ControlService returned 1052

Wed Sep 24 16:00:24 There was an error restarting the client using the previous configuration

Wed Sep 24 16:00:24 Error copying file C:\Windows\pcirdist.tmp\client.log to C:\Windows\pcirdist.tmp\client.bak [2]

Edited September 25, 2014 by Netman-03