Chrism03 Posted September 5, 2014 Posted September 5, 2014 Hi All, hopefully some of you will have seen this. We have upgraded to the summer release and in most cases all is well. There is one server (our cashless catering system) that requires the SIMS client on to link to SIMS. When we try and launch SIMS the update starts gets to the yes/no prompt and then stops. the two event below are generated. The server is fully patched and in all other aspects happy. Any ideas greatly appreciated Event ID 1026, .Net Runtime error Application: Pulsar.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileLoadException Stack: at SIMS.UserInterfaces.DefaultEntryPoint.Main(System.String[]) Event 1000, Application error Faulting application name: Pulsar.exe, version: 7.159.4.0, time stamp: 0x53bd5995 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe0434352 Fault offset: 0x0000c42d Faulting process id: 0x350 Faulting application start time: 0x01cfc8e0946e7a79 Faulting application path: C:\Program Files (x86)\SIMS\SIMS .net\Pulsar.exe Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: d361246b-34d3-11e4-aa65-3440b5884c03
localzuk Posted March 30, 2017 Posted March 30, 2017 You need a later .Net installed. I put 4.6.2 on to fix the same error today
victory2015 Posted March 30, 2017 Posted March 30, 2017 You need a later .Net installed. I put 4.6.2 on to fix the same error today thanks problem is when i try install that version i get this .NET Framework 4.6.2 or a later update is already installed on this computer
bobsmith Posted March 31, 2017 Posted March 31, 2017 what version of .net is it reporting it already has? uninstall .net and put it back on?
victory2015 Posted March 31, 2017 Posted March 31, 2017 what version of .net is it reporting it already has? uninstall .net and put it back on? It seems be a feature in 2016 so I'm not sure that will work but will try it.. this is beyond annoying
localzuk Posted March 31, 2017 Posted March 31, 2017 It seems be a feature in 2016 so I'm not sure that will work but will try it.. this is beyond annoying I think this is one to refer to your SIMS support people. It also sounds like you aren't using SOLUS 3 to do the updates?
victory2015 Posted March 31, 2017 Posted March 31, 2017 i am using solus 3 thats the strange thing.... its very weird.. it works when i put the user into install mode but once i switch to execute it crashes.
localzuk Posted March 31, 2017 Posted March 31, 2017 i am using solus 3 thats the strange thing.... its very weird.. it works when i put the user into install mode but once i switch to execute it crashes. I'm a little confused then. You said in your first post "When we try and launch SIMS the update starts gets to the yes/no prompt". There isn't any install prompt with the SIMS client when using SOLUS 3. It updates in the background, and opening the SIMS client should present you with the normal login box.
victory2015 Posted March 31, 2017 Posted March 31, 2017 I'm a little confused then. You said in your first post "When we try and launch SIMS the update starts gets to the yes/no prompt". There isn't any install prompt with the SIMS client when using SOLUS 3. It updates in the background, and opening the SIMS client should present you with the normal login box. sorry mate i didnt start the post? just having a similar issue.
minimoo Posted April 3, 2017 Posted April 3, 2017 I was about to post and say that "aulting application name: Pulsar.exe, version: 7.159.4.0, time stamp: 0x53bd5995" is a really old version - and suggest that the catering system service likely has capita's Business objects open in the background so it's not updated due to them being in use (i.e. server would need a reboot), but that's likely not to be the case as I looked at the original post. However, posting this anyway, as i've seen this happen in the past. @victory2015 maybe start a new thread with the actual error you are hitting? I'd also look in the sims folder and check .dll files look to all be updated (for the reason I say above)
Michael Posted April 3, 2017 Posted April 3, 2017 If you rename the SIMS folder within Program Files (x86) and then re-install as new, does this help?
victory2015 Posted April 3, 2017 Posted April 3, 2017 Hi all, i worked it out.. for some reason sims does not work on a 2016 server when the session broker is installed.. nothing seems get round this so i have had to build another server to act solely as a session host and this server will now only handle the remote desktop gateway.
KibosJ Posted April 3, 2017 Posted April 3, 2017 Hi all, i worked it out.. for some reason sims does not work on a 2016 server when the session broker is installed.. nothing seems get round this so i have had to build another server to act solely as a session host and this server will now only handle the remote desktop gateway. Well that's a bit strange, considering it worked in 2012 R2, I wonder what has changed that stops it from working.
lmrogers Posted September 26, 2017 Posted September 26, 2017 Just as a note I was coming up against this problem. The server was installed and running in UEFI boot mode. I changed it to legacy and reinstalled everything and it started working fine again.
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