TPM - I need help

[clareq]

I can confirm that the task sequence above, with the typo pointed out by Mrbios corrected, works. I'd like to thank @TheScarfedOne, who offered help in another thread, and pointed me in the right direction. 4-6 weeks of work trying to get this sorted, and I'm off for the next 3 days, so I can relax before the mad summer we have ahead.

[mrbios]

Nothings working for me even running the command manage-bde -tpm -turnon within windows with the infineon software installed doesn't detect a TPM module.

 

Interestingly though, the TPM chip appears in the system devices, but i thought the tpm chip would appear as it's own entity within device manager? I'm sure that's what i've seen before. I'm starting to think the TPM chip in these laptops is some cheap knockoff lol

[SYNACK]

Nothings working for me even running the command manage-bde -tpm -turnon within windows with the infineon software installed doesn't detect a TPM module.

 

Interestingly though, the TPM chip appears in the system devices, but i thought the tpm chip would appear as it's own entity within device manager? I'm sure that's what i've seen before. I'm starting to think the TPM chip in these laptops is some cheap knockoff lol

 

 

Does it work just using the wizard rather than any script just to rule out an os/driver/bios mis-configuration and have you run any bios/tpm firmware updates available.

[mrbios]

Does it work just using the wizard rather than any script just to rule out an os/driver/bios mis-configuration and have you run any bios/tpm firmware updates available.

 

Doesn't work using the wizard either, everything just tells me a compatible TPM module wasn't found.

 

No bios updates for these laptops, they're clevo chassis and the only bios updates i can find for these is on a 300+ page forum thread where I'm not even sure if the bios is official. At this rate the 10 laptops we've just bought will all be going back as they don't do what i was specifically told they would....

 

Have you tried uninstalling the driver for the TPM under system and then let windows redetect. Had to do this on a load of Dells as Bitlocker really doesn't like 3rd party TPM driver. Once I did this it is shown as a separate item in device manager.

 

Will give that a go now and report back

EDIT: ok removed it and told it to delete the drivers associated with it. Restarted and it's now showing as a TPM device with a security devices section. That did the trick!

 

My own stupid fault then for putting the infineon drivers in the task sequence

 

My manager said you get two mars bars and go top of the class for that one haha

 

EDIT2: Huzzah, all working. Fantastic stuff.

Edited July 15, 2014 by mrbios