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Posted

Hi

 

Has anyone done a skills audit on their technical team? I'd like to get an idea who knows what and where we need to improve staff training, does anyone have one they can share?

 

Thanks

Posted
I didn't term it an audit, it was a "skills matrix". We basically listed the skill domains (AD, Exchange, MIS, Switches etc, (there were many)) and then everyone in the team rated their skills 0-10 against each domain. It did highlight some areas we desperately needed to cover, some with external support, some by cross training.

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