Guest Guest Posted June 15, 2014 Posted June 15, 2014 We're a small IT Department, just me and a techie. We put a helpdesk in, and it's revolutionised how we work, i use an iphone and my techie a windows phone and having a web tool has been awesome. Our documentation is currently mostly in word documents on a server share, and it's difficult to get access to on the go from a phone. So I was thinking about a wiki on the helpdesk server or something like evernote. I was wondering what do other people do?
abaumber Posted June 15, 2014 Posted June 15, 2014 Same thing for documentation, but it is setup as WebDAV through iis, and can access through both iPhone, win phone or android using free apps.
plexer Posted June 15, 2014 Posted June 15, 2014 Does the helpdesk not have a knowledgebase system you could leverage for this? Ben
robjduk Posted June 15, 2014 Posted June 15, 2014 We are dabbling with Google Drive for this information at the moment however we are pants at writing info down.
MatthewL Posted June 15, 2014 Posted June 15, 2014 Dropbox? I use that to put my bits in and it syn'c back to my PC.
Grey-gear Posted June 16, 2014 Posted June 16, 2014 If everyone in you IT uses an iPhone you could think about put the documentation on iCloud, could be a bit pricey though not sure.
glennda Posted June 16, 2014 Posted June 16, 2014 Onenote for me, i use it to store all my trchnotes for my clients, nice and simple accesible from nearly every device. Also available offline and changes are synced with other users
tmcd35 Posted June 16, 2014 Posted June 16, 2014 I set up a WikiMedia web server, the biggest problem is keeping it up to date. We also have a shared technicians drive on the network that is accessible anywhere through a web interface.
rich_tech Posted June 16, 2014 Posted June 16, 2014 I started looking at Onenote also a while back, it seems to be excellent, even working well with online sharing from what I can see from Onedrive.
linkazoid Posted June 16, 2014 Posted June 16, 2014 We starting to use phpMyFAQ , internal hidden notes for us with system documentation and useful guides viewable for staff.
Guest Guest Posted June 16, 2014 Posted June 16, 2014 We use onenote individually, but I've not been able to sort out notebook sharing. Apparently it's possible to create shared notebooks with office365 but I've not seen any guides on how to
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