Print button Greyed out - on OLD documents

[stm-tech]

Hi

 

I have updated a driver to a networked printer, sent it out to client and I have confirmed that is has installed on the client machines.

 

Problem:

 

Open Publisher Document that has been set up for the SAME printer, but different driver. The print button is greyed out. I can see that the printer is ready.

 

Start a NEW document, and it prints just fine.

 

Any ideas?

 

Paul

[fairm010]

Is it an HP printer by any chance?

[stm-tech]

No - its a Richoh Photocopier. I upgraded the PCL 6 driver from version 4. to 4.3 as they were having issues with colour selection.

[fairm010]

I had this not long ago but only with our HP laserjets. Turned out the driver was 4 years old and was fixed with a new one.

[stm-tech]

I am sure it is something to do with the document, I will have a look at the documents to remove the printer settings and see how it goes.

[gatelion]

Did you try the compatibility mode, it blocks some features

[stm-tech]

The driver is sent down via windows print services, no actual install on the clients. The issue only seems to be with old documents. if the user starts a new document with the same printer/driver, it all works fine.

[Michael]

From memory I think there was a bug in Publisher 2003 that sounds very similar to what you're describing. Not sure if a Service Pack ever addressed the issue.

 

The only thing I can think of is whether it's a page/paper size issue with existing documents.