[sims] New CAPITA Customer Portal

[TheScarfedOne]

Waiting...Waiting....Waiting....nothing!!!

 

500 - Internal server error

 

"Log straight in to My Account using your old username and password via the links above."

 

I don't think so!!!

 

That's what happens when everyone tries to use it all at once. Same kind of thing happens on ticket release days for events...remember seeing this a lot when booking Olympics or Rugby World Cup tickets

[vikpaw]

Well... I was on....

 

Got the same error as above now.

 

Maybe my single new thread and one reply was enough to break the Camel's back...

 

You borked our new friend MAcc? Grr

[fiza]

If you go from here it works.

 

My Account - SIMS | capita-sims.co.uk

 

Clicking the My account llink on this page takes you to the login page

[vikpaw]

That's what happens when everyone tries to use it all at once. Same kind of thing happens on ticket release days for events...remember seeing this a lot when booking Olympics or Rugby World Cup tickets

 

I doubt there are 22,000 people desperate to get logged on. Maybe 2000.

[fiza]

I posted too soon!! Even when I type my credentials in I am still waiting.......

[gazskeltz]

The FAQs tell you that all user uploads need to be attached to cases now

 

Hi,

 

That's fine but it's all the valuable old stuff that's gone. Only yesterday I was asked about creating a Photo Medical Conditions report, which I could quite easily do myself. However, a SupportNet user had created one and uploaded it to file sharing on the old site. I was able to produce something in a couple of minutes using that.

 

It's such a shame they couldn't leave the old site open for read only.

 

Having said that, considering how well it's been going this morning, I reckon we might be back on there by this afternoon!

 

Then I might sit and download loads of stuff anyway!

 

Gary

[CAM]

Vastly underestimated capacity? Getting to the login screen takes ages and still loading to get past it. :/

 

First launch glitches I guess. Should calm down later.

[fiza]

3 minutes of waiting and im in!!!

[Beduffshirl]

I'm in

[gazskeltz]

Just waiting for this button to become active again:

 

[fiza]

Navigating anywhere is impossible. I cant believe theres that many people on the site that its grinding to a halt like this.

[gazskeltz]

This is like the Hokey Cokey

[vikpaw]

I'm sure they / you know there are issues , but just to flag : @PhilNeal , @Nickfinn - it's not working.

 

For reference - feature changes list:

 

[TABLE=class: grid, width: 500]

[TR]

[TD]Function[/TD]

[TD]My Account[/TD]

[TD]Supportnet[/TD]

[TD]Comment[/TD]

[/TR]

[TR]

[TD]Forums[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]News Items[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD]Will be known as Notifications[/TD]

[/TR]

[TR]

[TD]Case Management[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]Change Requests[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]Knowledge Management[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD]Ability to search for Knowledge Base Articles and Resources[/TD]

[/TR]

[TR]

[TD]Hot Topics[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]Events[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]Accreditation[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]Links to Other Websites[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]BACS Payments[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]Sticky Items[/TD]

[TD]NO[/TD]

[TD]YES[/TD]

[TD]Pre-defined Popular Searches (in Knowledge Base) will list important document[/TD]

[/TR]

[TR]

[TD]User Posts[/TD]

[TD]NO[/TD]

[TD]YES[/TD]

[TD]Users can post in forums[/TD]

[/TR]

[TR]

[TD]File Sharing[/TD]

[TD]NO[/TD]

[TD]YES[/TD]

[TD]Files can be attached to an Incident in the Customer Service area.[/TD]

[/TR]

[TR]

[TD]Contacts[/TD]

[TD]NO[/TD]

[TD]YES[/TD]

[TD]Users cannot make their contact information public[/TD]

[/TR]

[TR]

[TD]Surveys[/TD]

[TD]NO[/TD]

[TD]YES[/TD]

[TD]Accounts added by external users[/TD]

[/TR]

[TR]

[TD]Password Reset[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[TR]

[TD]Maintain Personal Information[/TD]

[TD]YES[/TD]

[TD]YES[/TD]

[TD][/TD]

[/TR]

[/TABLE]

Edited March 19, 2015 by vikpaw

[CAM]

Forgot one...

 

Christmas Lights.

Supportnet YES

My Account NO

[vikpaw]

Forgot one...

 

Christmas Lights.

Supportnet YES

My Account NO

 

That's in one of the blog posts

[CAM]

Where's that?

 

Aaaand looks like My Account is up to full speed!

[KeyData]

Missing File Sharing and Knowledge Base search. SupportNet website Solution search allowed me to search for knowledge base articles but MyAccount site does not allow me this access as I receive LA support.

[vikpaw]

Missing File Sharing and Knowledge Base search. SupportNet website Solution search allowed me to search for knowledge base articles but MyAccount site does not allow me this access as I receive LA support.

 

Your account sucks

[Seb1780]

Another disappointed LA supported school here. We've had a valuable resource reduced to dross.

 

Now, instead of a five minute task to search it myself I have to put a call in to the LA, wait half a day for a response and then repeat the process until I get the answer I need. What a waste of taxpayers' money.

[vikpaw]

Another disappointed LA supported school here. We've had a valuable resource reduced to dross.

 

Now, instead of a five minute task to search it myself I have to put a call in to the LA, wait half a day for a response and then repeat the process until I get the answer I need. What a waste of taxpayers' money.

 

Why don't you create the first change request? There will be so few you'll get loads of votes

[Seb1780]

Why don't you create the first change request? There will be so few you'll get loads of votes

 

If only it were that simple:-

 

a) The existing Change Requests have been transferred over

b) All their votes appear to have been set to zero

c) As an LA supported school we have to go through the LA to get a change request accepted

 

Damn

[Graham_Cooper]

Unfortunately we had some 'teething' issues this morning that surfaced despite our best efforts in the Beta testing of My Account. These are now resolved. Thanks to everyone for their patience and perseverance.

[vikpaw]

If only it were that simple:-

 

a) The existing Change Requests have been transferred over

b) All their votes appear to have been set to zero

c) As an LA supported school we have to go through the LA to get a change request accepted

 

Damn

 

b) : FIRE SALE !!

[vikpaw]

Where's that?

 

Aaaand looks like My Account is up to full speed!

 

here : The new customer portal – what’s in, what’s not? | capita-sims.co.uk

 

I'm in, just playing.

 

PRO TIP: Click on your name top right, check your personal info; update your interest areas, and make sure you're subscribed to the relevant news.

 

Also, try and search for your name - it's a global search and will go through your old case notes

[KeyData]

Hi Graham,

Can the knowledge base search for schools with LA support be reinstated?

Currently the MySupport website states the following.

 

*If you receive support from a local authority or third party support team check with them before using any of these solutions.

This seems to be a reasonable warning to give people when they have found a knowledge base solution.

Also, can the file sharing section somehow be restored?

Thank you.

Edited March 19, 2015 by KeyData