Lightspeed and RDP

[nathan]

One of our schools has just had lightspeed installed and now they can't access a remote pc. Its just a plane old rdp session on port 3389. I've tried to remotely access my home pc too which also fails. I would presume it's something to do with lightspeed blocking it.

 

I've added the dns name as an exception but i'm now stuck, anyone have any ideas? I'd rather not have to wait for 40 minutes in a queue once again.

Edited March 25, 2014 by nathan

[nathan]

@SchoolsBroadband

 

I know you guys are busy, but my experience of the service hasn't been good over the last couple weeks. I have to ring up everyday to see if our VPN has been setup on our managed router, if i don't ring up it just goes quite. i got cut off yesterday, rang up again and sat in a queue for 40 minutes before having to leave. I'm starting to wonder if i should be recommending you guys to our trust school. Sorry to have a rant, but this is taking up so much of my time.

 

Any help?

[Kbrown]

Hi Nathan,

 

I am a Lightspeed Sales Engineer here in the UK office. Has your issue with RDP been dealt with yet? if you are still having issues with this please let me know and i will get one of our support tech's to reach out to you.

 

Thanks

 

Kenny Brown

[SchoolsBroadband]

@SchoolsBroadband

 

I know you guys are busy, but my experience of the service hasn't been good over the last couple weeks. I have to ring up everyday to see if our VPN has been setup on our managed router, if i don't ring up it just goes quite. i got cut off yesterday, rang up again and sat in a queue for 40 minutes before having to leave. I'm starting to wonder if i should be recommending you guys to our trust school. Sorry to have a rant, but this is taking up so much of my time.

 

Any help?

 

Hi Nathan,

 

will give you a buzz today. Sorry you've been struggling a bit at the moment. This has been our busiest week ever with lots of schools placing very later orders yet having to go live by 31st March before they get cut off by LA. We'll be back to normal very soon.

 

I'll call you personally.

 

Thanks

 

Dave

[nathan]

Thanks for the updates guys, The filtering issue with RDP is now sorted. The only outstanding option is the VPN which Carl said he was going to speak with his boss about.

[SchoolsBroadband]

ok great. If you need anymore help do let me know

 

Thanks

 

Dave

[nathan]

Still just the VPN issue.

[nathan]

@SchoolsBroadband

 

Still haven't heard anything regarding the VPN.

[jonnykewell1]

Hi nathan does your VPN establish the connection on the Forticlient ok?

[nathan]

Hi nathan does your VPN establish the connection on the Forticlient ok?

 

It does not, as i don't have access to it it's pretty hard to sort this on my own.