[sims] SOLUS 3 Agent Heartbeat

[RogerCorrigan]

Hi guys,

If I manually 'check agent status', the agent will show as online.

 

However, after the 5 minute heartbeat, it will show as offline and say 'an error occurred while retrieving data from the SOLUS 3 database, the object already exists.'

 

I can't just uninstall the agent because, the agent in question, is the one that runs on the PC running the deployment service.

 

Can somebody help me please?

[matt40k]

You need to a log a call with your LA \ Capita. They'll need to check the config file to check it is correct and that the server can resolve itself correctly. I suspect you've got yourself into a pickle based on the shear amount of posts you've made and the fact you haven't actual got Capita to resolve fully\correctly. You really cannot resolve these problems via a forum, you need someone in who trained in SOLUS3 to remote in and resolve, then you won't have ANY more weird problems.

[Rawns]

Check the firewall on the DS, usually if an agent is online/offline, Firewall is the offender. Failing that, personally, I would go for the uninstall/reinstall option then wait on Capita but that's because I have a fair bit of S3 experience and know some 'quick fixes'.

 

- Uninstall agent.

- Flag the agent as "Install Failed" by modifying the agent_status value in the S3 DB

- Reinstall the agent via the UI.

- Job done, drink coffee.

 

NB: Only do this if your familiar with the SOLUS3 DB and have a backup. If your not 100%, like @matt40k says, get a call logged with your LA/Capita.