Cisco Meraki MDM, profile install fail. SCEP error

[dany2010]

Hi,

 

Just trying to get Cisco Meraki's MDM to work. Last week it seem to join fine but new ipads for a while now just get a SCEP invalid response error.

 

Have tried on wireless and 3g incase its a filter thing and on supervised and unsupervised devices.

 

Tried putting a case in with Cisco but nothing back yet and todays my last day before a long holiday so trying to get it sorted.

 

Any ideas?

[lewisburgess]

I'm getting exactly the same problem today, and again, last week it was all fine. Nothing has changed.

 

I've tried 2 different ISPs and even via 3G (which I proved working last week). I doubt very much that it's a firewall config - given that it was working with 3G and now it's not.

 

Very annoying as I have 20 to set up for SLT and another team ASAP!

[edcooper]

We have recently had 15 new iPhones to setup and I have been installing Meraki on them gradually over the last couple of weeks. Today is the only day I have experienced the issue though. Have tried it via school network and over 4G. Other devices using Meraki are working fine. Guessing it is a problem with Meraki servers - Lets see how it pans out.

[lewisburgess]

I raised a support case with them anyway.

 

Fingers crossed they can sort it

[dany2010]

Bit relieved thats its not just me then.

 

They might have to wait for their shiny new iPads.

[edcooper]

Just attempted the installation with another brand new device and had exactly the same issue. Lets hope the problem is fixed soon Cisco:ranger:

[dany2010]

From what I've read they are still using the original Meraki companies servers etc. I wonder if they are using the same staff or brought in their own crew.

 

Seems to be taking a long time for a critical bit of the service to be fixed. After all the MDM is free to advertise how good the product is.

 

They've now got a whole month to fix though because it's 3:30 and I'm signing out for Christmas and not going to care until January.

[dany2010]

Apparently its all fixed.

 

Good afternoon,

 

As of this morning, we were experiencing a problem with the SCEP certificate, something that affected the enrollment process of devices in Systems Manager.

This had our highest priority, and is now solved.

 

This has been the main problem for people trying to enroll mobile clients the last 24 hours, so my suggestion is that you try now, and get back to me if it still does not work.

 

If you have any additional questions regarding this case, please let me know. We'll close this case in 4 days if we don't hear from you.