RogerCorrigan Posted October 7, 2013 Posted October 7, 2013 Hi guys, we decided to roll out SOLUS 3 today and encountered a few problems. We have installed the latest version of SOLUS 3, we loaded up the UI, entered our establishment no. and postcode and it says "Unable to match establishment number and postcode, please verify these are correct." We have not entered any proxy settings because we don't have a proxy server. What do I do now?
PhilNeal Posted October 7, 2013 Posted October 7, 2013 Contact your support provider - could be us. For some reason you're not being recognised. 1
Rawns Posted October 7, 2013 Posted October 7, 2013 What Phil said. Capita's details on your school (LA, DfE & Postcode) don't match what your entering. May be a something simple like a postcode mismatch on their system. Only Capita can help you here.
synaesthesia Posted October 7, 2013 Posted October 7, 2013 If I remember right, postcode has a space, DFE/establishment number does not - always worth checking the simple things!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now