Outlook Web Access suddenly not filtering spam

[Andie]

Not sure if this is in the right place.

 

Our Exchange server and email are hosted by our Internet provider. Suddenly the spam filters are not working on the main school account. We access our emails using Outlook Web Access. Previously, mail would go into junk mail and if anything slipped through, we would right click the mail and add the sender to the blocked senders list. Suddenly nothing is going into the Junk Email folder at all. If we try to add spam mail to the blocked sender list, we just get a message to say the address is already in the blocked list. It means that the office is now having to trawl through all the spam before finding real emails; whereas previously the bulk of spam was dealt with straight to the junk email folder. The Internet provider is using Exchange 2007.

 

I have been told that this is a known issue that happens randomly with Outlook 2010, although we use the web version of this, and that there is no fix despite the issue being raised about two years ago by some folk. This does seem to be the case when I have looked on the Internet. One thread online suggests it still happens in Outlook 2013.

 

However, Edugeekers have an uncanny knack of fixing things....! Does flattery work on here???

Edited May 16, 2013 by Andie

[jmair]

Does your OWA and exchange server share the same IP?

[sukh]

Is this a hosted solution as in you're a tenant or is exchange dedicated to your environment as with a on premises deployment?

[Andie]

Is this a hosted solution as in you're a tenant or is exchange dedicated to your environment as with a on premises deployment?

 

The exchange server is based outside of our school and was set up by our Internet Provider. I suppose I am trying to get a solution to the problem on their behalf, which may be tricky as my knowledge of the subject is rubbish... But nothing ventured, as they say. The Internet Provider seems to have exhausted all their avenues of enquiry.

[Andie]

Does your OWA and exchange server share the same IP?

 

I have no idea, but I can try asking the Internet Provider.

[sukh]

Did you find out?

[Andie]

Does your OWA and exchange server share the same IP?

 

Have asked the Internet Provider, and the answer is yes it does. I will emphasise that this issue is a sudden change after it had been working fine for a good few years.

[sukh]

Is it hosted exchange deployment or on prem?

[Edu-IT]

Is it hosted exchange deployment or on prem?

Hosted I believe.

 

Our Exchange server and email are hosted by our Internet provider.

[sukh]

Wanted clear confirmation of hosted. I.e is it a tenant or a on prem deployment "hosted" in a DC.

[Andie]

Wanted clear confirmation of hosted. I.e is it a tenant or a on prem deployment "hosted" in a DC.

 

It isn't on our DC at school. It is offsite and deployed by our Internet provider. We are a primary school. I can access the Exchange server for some functions by RDP. And we send and receive email by Outlook Web Access. Does that help?

[sukh]

If you RDP to the server can you see the EMC & EMS?

[Andie]

If you RDP to the server can you see the EMC & EMS?

 

Yes I can.

[sukh]

so you have a on prem deployment but physically located at your ISP'S DC.

 

What type of messages end up in inbox? Can you post/pm the headers of a message which is supposed to be spam?

[Andie]

so you have a on prem deployment but physically located at your ISP'S DC.

 

What type of messages end up in inbox? Can you post/pm the headers of a message which is supposed to be spam?

 

I'll take your word for it! The affected account is our main school account. If they forward one of the messages to me, that will change the header, right?

[sukh]

ask them to save the message and zip and send to you.