speckytecky Posted April 10, 2013 Posted April 10, 2013 Had a couple of instances today where SmartBoard tray pens have gone inactive - nothing obvious gone wrong is this a known defect. The boards are circa 5 years old.
nickbro Posted April 10, 2013 Posted April 10, 2013 What colour is the light on the side of the smart board? What version of the smartboard software do you have installed?
speckytecky Posted April 10, 2013 Author Posted April 10, 2013 It's a green light and the latest version of the software.
ass17 Posted April 10, 2013 Posted April 10, 2013 Do you have the latest board firmware installed? I think it's something like 5.3.5.0? Let me guess is this happening on windows 7? 1
Michael Posted April 10, 2013 Posted April 10, 2013 Make sure the sensors below the pens are clean. Taking the tray off and giving it a good vacuum should do the trick. 1
jallsop Posted April 11, 2013 Posted April 11, 2013 Had a couple of instances today where SmartBoard tray pens have gone inactive - nothing obvious gone wrong is this a known defect. The boards are circa 5 years old. Did the boards come back to life? We had a couple of instances when the boards drop interactivity for a minute or two over the last few days. Be interesting to see any thoughts.
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