Problems getting laptops repaired from Laptops for Teachers

[tosca925]

We have around 20 Acer Laptops which were supplied in the laptops for teachers scheme. Up until this week we have had no problems gettin gthem returned and repaired. BUt no they wont accept them until we provide a purchase order or invoice information. We explained that these were purchased for the Lptops for Teachers scheme and distributed through our LEA but they wont have it.

 

We have contacted the LEA and no one seems to know or give a damn. THere is a contact sticker on the front (names escapes me at the mo) that we deal with but as far as i know we have never had any trouble before.

 

ANy ideas/suggestions?

[Oops_my_bad]

Had a similar thing with an acer warranty repair - they(acer service centre ireland) wanted the original purchase order/invoice. This wasnt a laptops for teachers one but one that was bought seperately.

 

In cases like these I would be tempted to send them on to the LEA for repair (afer all, they insisted on keeping the paperwork, distributing them, etc). Otherwise do you have an LEA "ICT co-ordinator" who might have some influence in sorting these things out