Powerpoint 2013 - pause/crash when opening a hyperlink

[3s-gtech]

Just come across this one today - very odd.

 

Brand new presentation, put a hyperlink to Google in, click on it. Nothing - the cursor spins, eventually Powerpoint crashes. If I hit Escape, the link opens as expected. Same on domain accounts, my admin account, etc.

 

I can't fathom it out, wondering if anyone else can test this on their setups?

[Alkaline]

Do you have Google Chrome installed?

[3s-gtech]

Just IE 11 on users' PCs but our PCs have Firefox and Chrome. Same behaviour on all.

[Alkaline]

Have you tried updating office, or a re-install.

 

Does it happen for all users, or on local accounts? maybe a policy is blocking it.

 

Check IE security settings as well.

 

Its got to be simple.

[Steve21]

Try running powerpoint via commandline with /safe on the end, It'll disable all addins/plugins blah blah. Quick and easy test to see if it's third party related etc

 

Steve

[3s-gtech]

Have you tried updating office, or a re-install.

 

Does it happen for all users, or on local accounts? maybe a policy is blocking it.

 

Check IE security settings as well.

 

Its got to be simple.

 

It happens on my PC, which has fully patched Office 2013 SP1, no relevant Group Policies and I'm logged in as local admin. IE isn't actually firing up unless I Escape PP, so I suspect a PP issue rather than IE. I agree that it'll be something simple though.

 

It could be an add-on, but there shouldn't be any installed at all.

[3s-gtech]

Any more feedback from any of you Office 2013 users?

[Oaktech]

has it got smart notebook installed? I've had issues this week with smart ink aware interfereing with power point embedded links...

[3s-gtech]

No, no Smart software installed. It happens on a wide variety of machines - even my very basic Windows 8.1 test VM which doesn't have much on it at all (logged on locally with no user GPs).