Free iPads from the DFE - How do I add then to Apple School Manager?

[TwistedHelixis]

When we ordered the iPads we gave them our Apple ORG ID.

 

The iPads have just arrived but not listed in ASM yet. When I click on Devices it seems to want either our Apple Customer Numbers or Reseller Numbers added, but I don't have either.

 

Any advice?

[LeMarchand]

Had something similar recently but in our case it was because the Head had failed to provide the Apple ID. If you can get the order number (probably HYB-StringOfNumbers) and contact the address I'm about to PM you with it and your Apple ID they should be able to get it sorted (took just under a day for us). Alternatively, the iPads seem to be coming from XMA so if you have a contact there they may be able to help.

[JOrdan01070]

The latest lot of Ipads werent added automatically to ASM I had to contact them and get them to add them, took about a week from first email to showing up on ASM. I used this email address [email protected]

[Aprice]

Worst case you can add them to ASM (DEP) via Apple Configurator. It just gives 30 days for the user to remove it on the iPad, after which it's the same.

[TwistedHelixis]

Should we already have our Apple Customer Number listed in ASM? We currently only have our Apple Org ID listed.

 

Or is the customer number something that gets added as part of this initial process?

[Koldov]

Ours took a day after they actually arrived to appear in ASM/DEP.

 

You should receive an email (to your Managed Apple ID) either way, if they are 'Waiting' (you haven't added the reseller number into ASM), or are 'Available' (and are now in Apple School Manager).

 

We have added the following in ASM > Settings > Device Management Settings > Customer Numbers - Edit

 

Reseller Numbers - drop down menu

 

COMPUACENTER (UK) LTD (892F050)

INSIGHT DIRECT (UK) LTD (3960F70)

XMA LIMITED (354BF80)

 

Add...

 

As mentioned above our recent ones came from XMA.

 

You might be able to tell from the delivery advice note if everything was filled in correctly as ours stated ALL the numbers:

 

DFESchoolURN

DFEAppleID

 

Order Number

Delivery Number

Date of Order

Your Ref

Customer Account

Date of Dispatch

 

 

There was also another set of numbers in the 'Description' section, part of which read '354BF80XM' - this I worked out meant they were from XMA.

 

EDIT: You can find your 'Organization ID' (which translates to DFEAppleID - or AppleOrgID?) in ASM > SETTINGS > Enrollment Information

Edited December 10, 2021 by Koldov

[StevieM]

Log in to the Tech Source website, click on Order History then Order Details. The code near the end of the iPad description is the Reseller number. Ours were from XMA.

 

They’ve not arrived, yet, nor have they appeared in ASM, but at least I’ve been able to add XMA as a reseller. Hoping they show in the next few days.

[TwistedHelixis]

You might be able to tell from the delivery advice note if everything was filled in correctly as ours stated ALL the numbers:

Just getting this emailed over to me from the office

 

Log in to the Tech Source website, click on Order History then Order Details. The code near the end of the iPad description is the Reseller number. Ours were from XMA.

Office have just logged in and will send me the number.

 

Getting there :-)

[TwistedHelixis]

The reseller number was the same - 354BF80

 

I have just added this :-)

 

Assume I just wait and see if the devices show up in ASM

[Koldov]

Can you see your ASM Organization ID/DFEAppleID number on the delivery note anywhere (so you can see if it was entered at the time of ordering)?

 

If not, they might not know the correct ASM/DEP to add them to...

 

Have you received an email to your 'Managed Apple ID' account stating your devices are either 'Waiting' or 'Available'...?

[TwistedHelixis]

They have just appeared in ASM, YAY.

 

Now I need to get a free MDM system setup. Something for me to look at next week :-)