Rm SmartCache Content Filtering

[Mintsoft]

I'm in a pickle here!
Does anyone know how to turn off the RM SmartCache's Content filtering without switching off the URL filter lists?!?

its blocking a students access to

http://www.google.co.uk/search?hl=en...+theatre&meta=

but i've allowed all the searchterms and that URL specifically and the content filter STILL blocks it.

help someone please!

[TechMonkey]

You haven't added a wild carded term in the URL list have you? If part of the URL is banned then allowing the search term will have no affect.

[Mintsoft]

You haven't added a wild carded term in the URL list have you? If part of the URL is banned then allowing the search term will have no affect.

This is what I dont understand, it's not being blocked by an URL list or search term filter, its just being blocked by the Content Filter

{RM Safetynet Universal Logo here}
{RM Safetynet Universal Logo Here}

Sorry, this page is filtered. 

This site was blocked by: Moorlands VI Form Centre Internet filtering policy
Policy: Content Filtering
Contact your Network Administrator for queries regarding filtering

http://www.google.co.uk/search?hl=en&q=our+country's+good+workshops+royal+court+theatre&meta=

 Copyright © Research Machines plc, 2004    Terms

[Mintsoft]

ooooooooooookaayy the "allow"s seem to have just kicked in, seems there's a slight lag on that :? Ahh well all sorted now ^_^

Thanks for the reply

[TechMonkey]

The only thing that springs to mind is if it happens again clear the cache on Smartcache for the google domain. Maybe the banned page had got cached & that was what you were retrieving!

[Mintsoft]

Aye maybe so, even so, is there a way to turn off the so called "intelligent" content filter without bypassing the smartcache entirely? it never seems to block anything that it should do :|

[john]

I dont use RM stuff, but on my filtering (Websense), when you unblocked a site it took some time to react, so if its possible, we used to reboot the proxy server and away it went, seems drastic in some senses I know, but it could on a very busy network, do the trick quicker than waiting.

[russdev]

which version of smartcache you got?

russ

[russdev]

is it safe search that is doing that if safe search is not on it blocks access to it

russ

[Mintsoft]

which version of smartcache you got?

russ

"SmartCache 2" I dont know if theres any more accurate version numbers than that anywhere on it. We got it in 2003 but I've only just showed the "head" Tech how to enable filtering on it.

http://www.ctrlaltdel-online.com sometimes got "blocked" by it, but it seems incredibly intermittent and seems to block more things that it shouldn't than things that it should :|

Like yesterday I noticed it blocked:
http://en.wikipedia.org/wiki/Breasts
for a student, but today it'll let you through fine! If I could just switch it off and just do the URL & search term filtering then I'd be a happy man.