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Windows Thread, MAJOR Promissor issues! in Technical; We've just run a Promissor session in a computer suite, this is the first time we've used this suite for ...
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    MAJOR Promissor issues!

    We've just run a Promissor session in a computer suite, this is the first time we've used this suite for testing although we have used other rooms without issue (Deep Freeze).

    The issues in no particular order:

    "Error 5209:Cannot load SitePersistence.dll to verify Administrator version number. Please contact Promissor customer support."

    One machine logged out a user mid test

    On many machines one answer or an image would not appear, but once 'Previous' and then 'Next' was clicked the missing stuff would appear.

    Disk space low/Invalid data path messages even though they had a connection to the correct data path folder and there is certainly enough disk space!

    The only thing I can think of that is different is this suite uses Zen and dynamic user profiles which lock the hard drive down so nothing can be written to C:\ unless the folder is in the policy exclusion list. Could the Promissor folder need adding to the exclusions list?

    Help!

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    I would say it should. It's a while since I did our install but I know we needed to let students write to the c drive.

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    Yes you would need to add %programfiles\promissor folder so that students have full persmission to write to the folder

    you also need to ensure that the latest version of flash player is installed on the client machines otherwise you will get issues with images not appearing whilst doing the test and other random image problems.

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    Right I've added the Promissor folder to the Zen File Rights list with 'Full Control' so that should be that sorted (Since all previous rooms have been Deep Freeze I automatically assumed I would only have to give the Full Control permissions on each local machine rather than a central entry in Zen).

    I think Flash is fairly up to date (Certainly more recent than other rooms!).

    I've asked the Exams manager to book a few mock tests, will Edexcel provide those fairly easily?

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    Yes they will i booked and ran a mock test only about an hour ago.

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    Quote Originally Posted by googlemad View Post
    I've asked the Exams manager to book a few mock tests, will Edexcel provide those fairly easily?
    Yes, but sometimes they use a different version of the mock than they do for the actual exam. We tried the mock and it worked fine, but on trying a full exam we had a lot of disappointed students. Edexcel were no help.

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    @ CyberNerd: Yep i think carp is the word you're looking for

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    Right.

    Got two demo tests, they ran fine with the entry in Zen. But then 7 ran fine yesterday too ;-)

    Just a question...I have limited access to the Promissor server but I did peek at the Promissor share and noticed the local server Edexcel account we have (We have a matching Edexcel account on Novell so they link together) has full share permissions but is not in the 'Security' list. Is this anything to worry about or not?

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    The dll issue definatley sounds like a write issue on C:\Program Files\Promissor\ some temporary files are written here during the test.

    As mentioned check the version of flash installed on the machines and don't rely on the demo test. We always run a proper demo test as a mock user randomly answering the questions on 2-3 machines in each room.

    There can also be issues with the shared folder if you are getting the Invalid Data Path message, check all the permissions to that folder. We set up a special test user with Calc and Net access disabled which all machines are logged on with, that way we only needed to set up permissions for 1 user.

    One final thing is to check the number of concurrent connections allowed to the shared folder, by default this 'should' be unlimited but we found that it was actually set at 10 users. Once we manually set it to 100 we were fine.

    Are you using XP or Server 2003 on the reception machine? I would recommend using Server 2003 just on a standard base unit.

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    Quote Originally Posted by stokesfc View Post
    The dll issue definatley sounds like a write issue on C:\Program Files\Promissor\ some temporary files are written here during the test.

    As mentioned check the version of flash installed on the machines and don't rely on the demo test. We always run a proper demo test as a mock user randomly answering the questions on 2-3 machines in each room.

    There can also be issues with the shared folder if you are getting the Invalid Data Path message, check all the permissions to that folder. We set up a special test user with Calc and Net access disabled which all machines are logged on with, that way we only needed to set up permissions for 1 user.

    One final thing is to check the number of concurrent connections allowed to the shared folder, by default this 'should' be unlimited but we found that it was actually set at 10 users. Once we manually set it to 100 we were fine.

    Are you using XP or Server 2003 on the reception machine? I would recommend using Server 2003 just on a standard base unit.
    Well I visited the room on Friday and using the Edexcel Novell account (Since it creates a local profile of the same name) logged in to every workstation simultaneously then ran the Promissor client without any issues (Certainly up to the login screen) so it now seems fine.

    Will try and get some 'real mock tests' booked.

    The server is actually Windows 2000 Server (!) - Like I say I'm not directly involved with servers but the concurrent users must be higher than 10 due to the fact I logged in the 20 machines on Friday (Plus we have no issues with other classrooms using Deep Freeze).

    Just hoping everything runs to plan this time round as it is really cruel to students who have been revving up for exams to be turned away!

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    I think it should be ok with Server 2000 too, as long is all flash is up to date there shouldnt be any issues once logged in, errors normally occur before the test is logged in unless the definition files are corrupted, but the reception server should warn you. We have run close to 50 tests simultaneously and its been ok. Its defo worth doing the testing before hand. We have a set procedure for verifying, unlocking the tests 30 minutes before they start, and issue the students with a log in slip once they have been ID Checked.

    We only really took the following steps:
    1. Install ESM Server on Server
    2. Set up Share and permissions to location of definition files
    3. Created a path rule to allow read write access to C:\Program Files\Promissor

    Daft I know but also worth checking the version of Administrator and ESM is the latest, depending on how you deploy the package. If its done manaually some machine can easily be missed with updates, the old version of administrator talking to an updated ESM Server will cause issues.
    Last edited by stokesfc; 19th May 2008 at 10:39 AM.

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    Did you sort out "Error 5209:Cannot load SitePersistence.dll". We are having the same problem even running the software as an administrator.

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    Quote Originally Posted by Corky View Post
    Did you sort out "Error 5209:Cannot load SitePersistence.dll". We are having the same problem even running the software as an administrator.
    Not tested that yet as I think it only came up after the candidate attempted to log in and we haven't done any tests since the disaster last week (Except technical mocks)

    Follow these instructions extracted from my installation guide, may help...

    Part 2 : Permissions
    1) Browse to C:\Program Files folder
    2) Right click Promissor folder and select Sharing and Security option
    3) Select the Security tab (If this doesn’t show ensure Simple File Sharing is disabled from Folder Options)
    4) Click the Advanced button
    5) Remove tick from ‘Inherit from parent…’
    6) Click remove button
    7) Click Add… button
    8) Type Everyone and click OK
    9) Put a tick in the Allow box next to Full Control and click OK
    10) Put a tick in ‘Replace permission entries…’
    11) Click OK, Yes, OK
    12) Close all windows and SHUT DOWN the machine

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    Quote Originally Posted by Corky View Post
    Did you sort out "Error 5209:Cannot load SitePersistence.dll". We are having the same problem even running the software as an administrator.

    Sorted problem out. Tests worked OK on Friday but not today. Problem is where Candidates are placed on the Server end by ESM. UNC path on client machines must point to the correct UNC server folder where candidates are added. In our case
    \\12114-2k3dc04\exams\construction\ESM_test_cente

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    Quote Originally Posted by Corky View Post
    Sorted problem out. Tests worked OK on Friday but not today. Problem is where Candidates are placed on the Server end by ESM. UNC path on client machines must point to the correct UNC server folder where candidates are added. In our case
    \\12114-2k3dc04\exams\construction\ESM_test_cente
    Strange if they worked on Friday but not today - I'm sure the installation prompts you for the UNC path!

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