spoolsv.exe high cpu, network printer problems

[adamf]

We are currently experencing a problem with the spooler service using anywhere between 30-50% CPU which in turn is causing documents not to be printed, error messages relating to the printer having not yet responded or it ends up crashing the application you are trying to print from.

 

There has been no new printers or drivers added and this problem seems to have just occured.

 

Any ideas?

[sonofsanta]

Not hardware interrupts is it? Last time I had a file server die from massively high-CPU-load it was something spewing interrupts like Vesuvius. Had to reinstall to fix it.

 

Process Explorer may be your friend here, for more detailed info.

[adamf]

I've attached what I got from Process Explorer in a text file..

spoolsv.txt

[alextreadwell]

are you using Microsoft office 2007/2010 with windows 2003 server? we had a issue with print spooler crashing, it turned out to be because said office programs try to use RPC printing protocol and server 2003 doesn't support it, it took ages to find as the pop up error message was suppressed by our RM system only found it when It popped up on my machine we used the following reg key to fix it might be worth a try?

 

Windows Registry Editor Version 5.00

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Printers]

"EnabledProtocols"=dword:00000006

[adamf]

The print server is 2003 but we are using Office 2003.... Is that reg fix on the server or clients?

[alextreadwell]

The print server is 2003 but we are using Office 2003.... Is that reg fix on the server or clients?

 

its on clients and I don't think office 2003 uses RPC printing but you could give it a try?