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Job Description Support Technician – Home Based or Hull Office, £18,000 – £24,000 Who are we? We are a Microsoft Partner that specialises in creating engaging innovative solutions for SharePoint, Microsoft Teams and Office 365. Our passion is to enhance the classroom and workplace with technology that delivers real benefits to schools and businesses. As our customer base is growing, we are looking for an experienced support consultant/technician to help us maintain our level of support to our new and existing customers. We pride ourselves on being at the cutting-edge of SharePoint and Microsoft Teams solutions in the world education market with customers in the UK and abroad. We help our customers and the wider community through blogs, open source software and YouTube video guides. https://www.clouddesignbox.co.uk What we need you to do You will be joining the team to help us remotely install and support our range of SharePoint MIS integration products into schools. The main products you will be working with are our range of integration products, linking the school MIS to SharePoint, Teams and Office 365. Our work is conducted from our own homes, although some occasional travel and hotel stay may be needed to allow us to meet as a team and best support our customers. We also have an office in Hull will be used as a workplace if you are local to the area. What we will do for you 21 days paid holiday per year plus bank holidays Flexibility in working hours when required, although our customers’ needs have to come first The opportunity to get rid of your daily commute Expenses paid on any business travel Support you in improving your current skills and to work with and develop new ones The opportunity to attend some conferences/events/training during the year Who we are looking for We are looking for someone with great communication and technical skills. This is a customer facing role and you will be required to contact customers and colleagues via phone, Teams and email. You will strive for perfection and a project will only be finished when our customers are happy with the end-product. Although you will need to be able to work independently and with little supervision, the team is always in contact via MS Teams, email and phone. However, home working isn’t for everyone, some need the face-to-face contact an office gives! Office 365 is constantly evolving, and you will need to be a quick learner with a passion for technology. We will provide a laptop and all the relevant software, you will need a suitable area for working in your home with a reliable broadband connection. Key Skills we are looking for: Experience working in a school (school network manager or technician) Software/data focused (not hardware) Want to work from home (or in office in Hull) Scripting experience (PowerShell/Bash/Npm/JavaScript/Raspberry Pi) Can work with XML or CSV data files Next Steps If you are interested in joining our team, please send a CV and covering letter. Without either of these you will not be considered for the post. You should also send examples of your work where possible. If you would like more information or to arrange an informal chat about the role, please contact us. Interviews will be conducted via Microsoft Teams Video Call ASAP. It is hoped that the successful candidate will start as soon as possible. Email address: [email protected] **APPROVED**