Search the Community

Difficulties Installing WSUS on Server 2008 R2 – Fails at Configuring Database – Error 1722. Running Server 2008 R2 and trying to install WSUS 3.0 service pack 2, I found I consistently got an error upon trying to add the role, whether it be from using a dedicated installer from Microsoft or just by adding the feature from within Server Manager. Lots of Googling suggested lots of different fixes, and I’ve tried a lot. I put it down to the old install of WSUS which had been working successfully but removed for a time, had left some files behind that were corrupting the new install. But I trawled through the server and ran powershell scripts to remove files all to no avail. The error is really unhelpful, and the install would always fail at the ‘Configuring Database’ stage, displaying error 1722 and saying: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. I’d seen some posts online about it being to do with the version of dot net that is installed. I removed a version simply through add remove programs and attempted a reinstall but this didn’t work either. So I went back to my troubleshooting. After going through the logs with a fine toothcomb I found the following snippet: Action PERF_COUNTER_INST, location: C:\Program Files\Update Services\Setup\HideConsoleApp.exe, command: C:\Windows\Microsoft.NET\Framework64\v4.7.2053\InstallUtil.exe Well, I looked for the Dot Net folder it was listing there, just because I’d remembered seeing that the failure could be to do with dot net and found that the folder mentioned didn’t exist. Very strange. I did a web search for the 4.7.2053 version of Dot Net and downloaded a standalone installer. Firstly, I ran the installer and chose to repair – just to see if this would fill in any missing files. A reinstall failed just like before. I vaguely remembered seeing about uninstalling the dot net, and we had other apps using it but all using different versions. Instead of add/remove features I used the installer packagae I downloaded, ran it and chose to remove the dot net from the server. After completing I didn’t even need to restart, and went back into Server Manager to add the WSUS feature again. Hey presto, this worked! So, I would say if you’re trying to install WSUS on Server 2008 R2 and get an error at configuring database, saying ‘There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor’ then use the dot net installer package to remove that 4.7.2053 version of WSUS and then attempt a reinstall. I hope this helps someone else to get their WSUS back up and running! I’ve linked to the “NDP47-KB3186500-Web” dot net file on my one drive, here: https://1drv.ms/u/s!Ah2bljWLnhgliBVg0MXrZnlgr-Kg