Hi All,
Got a bit of an odd one. We are currently using free PBX as our phone system at a MAT. When we change the Display Name on an extension that pulls through fine, setting changes etc all fine. When we try to setup a new extension the phone doesn’t pull down that information. It sits with “No Service” and uses the cached extension number.
I’ve tried factory resetting it with no luck just sits blank with “No Service”. Everything else is working fine, ring groups external calls settings changes but for whatever reason I can’t create a new extension for a phone.
It’s created all correctly on the Free PBX Server, phone picks up an IP Address fine within the correct range but just doesn’t pull down the information. I can connect to the phones WebUI fine and I can ping the IP Address of the phone on the PBX Server so it can see it.
Support is just charging me 15 credits for a reply each time asking basic questions and will be becoming very expensive for support. Anyone have any ideas to look at? Ports are all open etc for PBX as nothing has changed and not sure exactly when it stopped working as we’ve only just required a phone extension change.
Any support/advice would bd hugely appreciated!