Our company is looking at Systems Center Service Manager very seriously for our Help Desk tickets. We have the server in place and have started some simple customizations. We are interested in talking with a company that actually uses Service Manager for their Help Desk (incident management). We'd love to take a peek at it in action and get feedback on how we proceed on our end to get this functioning. Do you - or do you know any companies that would be willing to share info with us? I feel that we have a good handle on what it can do for us already. Thank you!
