DarrenBaberRM

As an FYI - we have now published the registry fragment on the CC4 TEC article (TEC5173330 - CC4 computer builds may fail at the Authenticate User phase) that describes the build failure. This needs to be merged onto your CC4 First Server (and Site Servers if you have a multi-site network). Regards, Darren

Steven, In PowerShell you can distinguish the level of Windows 10 on your network and we've written this TEC article (TEC5658429) on how to do it. The other alternative is to assign both packages as it will only assign the correct one. Regards, Darren

Hi Rob, Hope you are well and had a good Easter break. I knowmy colleague James Tebworth is looking to get in touch with you and arrange avisit to come and see you. James used to work on the support lines and socould have a look when he visits, I have also given him some things to thinkof as well. It feels like a Microsoft setting on the server, but hard todiagnose without a dial in. Do let me know if you have not heard fromJames. Regards, Darren

Rob - in the release note it details the Windows pre-reqs needed for Portico to install correctly - do you have these in-place on the servers? Can you revisit the Release Note and ensure that the steps for the install of the "Web Server role" are fully met? Thanks, Darren

Rob, Thanks for the update. Are you installing version 1.8 of Portico and onto which server are you installing it? From the error above it does seem as though IIS is not properly installed on that server (e.g. the IIS_IUSRS group may be missing). Also, what is the OS version of the server that you are using for the install? Thanks, Darren

Hi Rob, The attachment doesn't appear to be valid - can you re-post (or just type the message here please). Thanks, Darren

Hi BeardedTech, The error above (1311) is a standard Windows error being thrown as the "RM Service Host" service starts-up. The error equates to "There are currently no logon servers available to service the logon request." So it would appear that the computers are booting up and not seeing the domain – as such CC4’s RM Service Host cannot then start as the domain account used to launch the service cannot logon. I would encourage you to log a support call with RM for this issue (and do mention that I've replied to this thread on EduGeek so that I can track this). Regards, Darren