LazyFanatic

Well, I have tried all of the above, it will not do a BIOS recovery, have swapped out every component, tried a graphics card . Just don't know, so I think I'll just replace the motherboard, that'll fix it!!

We have a desktop that won't boot to Windows, the network or any external device, including bootable usb stick (so can't flash the BIOS). It hangs on a black screen with E7 in the lower right corner about 10-15 seconds after pressing the on/off button. There are no beep codes. I can get into the BIOS but I can't boot into safe mode, I have reset the BIOS to default, swapped out the HDD and SATA cable, changed the memory and it has onboard graphics. Has anyone come across this problem and if so did you resolve it? The computer is out of warranty. I will try swapping out the power supply and processor next. Anyone have any other ideas? Thanks Sue

Hi, We have had CC4 for about a year and a half and had Auditor on from the beginning. We are currently uninstalling it as it is causing problems with logging on/off and with computer builds. It has never worked properly anyway, not even when we used it on CC3. It is a shame because, in theory, it is a good product but it just doesn't work. Regards Lorraine

Well, after swapping out everything that can be swapped, it finally turned out to be the Wi-Fi card.

We had an engineer come in on Friday and he replaced pretty much everything, mainboard, memory, HDD, the power switch PCB, flashed the BIOS, he even tried a different keyboard but still the problem persisted. He's back this morning with another mainboard and new USB connectors. It'll be interesting to see if it solves the issue. I wait with baited breath.

Right, tried the above still no joy. Thought I'd double check on the warranty though and yay, it's still in, but only just! Still, I'd like to find out what the issue is though as we do have a few other laptops that are definitley out of warranty and are doing the same thing only they also start up when you plug them into a power adapter.

So when holding down the power button it still restarts ? - No, if I hold down the power button as it's rebooting it stays off. Using a linux live disc or win pe disc-Haven't tried this, so will give it a go. Try a HDD out of another laptop to rule out OS issues - Haven't tried another HDD, but have completely reimaged the laptop, will try anyway. Laptop is now out of warranty.

Yep, have tried all of the above and there are no power management utilities, no network deployed log off or shutdown script, thinking it may be an actual hardware fault. It works perfectly fine though, just doesn't want to shutdown.

Yep, have tried that and probably all of the other suggestions on the microsoft support site. Have even done a new build on it and still the same problem.

I have a laptop that is restarting instead of shutting down. I have tried all the general troubleshooting options, BIOS settings, driver updates etc trawled the Internet for an answer but still not found a solution. It doesn't matter if the laptop is plugged in to the mains or not (although we do have some others that will stay off until they are plugged into a mains adapater and then switch themselves on). The only way I can get it to stay off is to hold down the on/off button as it reboots. This is not ideal as it is a student laptop and is kept mainly in a trolley in a classroom. Has anyone else had a similar issue and been able to resolve it? ict_adeyfield