RM_Broadband

Hello Steve It will be useful if I try to clarify a few things .... The user filtering proxy address will always prompt the user to login if the ‘single sign on’ process with their logged in AD user fails due to the user not yet existing in SafetyNet, this unfortunately won’t fall back to default filtering. Neither user based filtering or staff proxy should be used as an upstream proxy to your on-site proxy. Proxy authentication takes place between the final proxy server and the user using the device, and therefore won’t work if there is another proxy in-between. For servers, the service will apply your default filtering policy for any AD service accounts that try to browse through the user based filtering proxy – however we’d generally advise configuring servers to use a non-user based proxy address or to just use transparent filtering instead. As mentioned it is fine to mix-and-match the proxy addresses that are deployed to different users and devices if you would like only a sub-set of users to have user-based filtering policies. Or you could deploy our transparent filtering option for personal/BYOD devices (to apply a default filtering policy), and then staff users that need a different filtering policy could browse through the user filtering proxy address. As a final option – we will shortly be making available an extra four proxy addresses per customer, and you will be able to create your own custom filter policy and apply this to each address from within the SafetyNet administration interface. We’re currently in the process of rolling this out to our filtering platform, and this new functionality will therefore be announced to SWGfL customers shortly. If you have any further questions about this, you can contact our service desk on 0845 307 7870 and speak to a service desk engineer. Also, feel free to PM me with your contact number and I will call you and provide further assistance with your query Thanks The RM Broadband support team

Hi Steve, Sorry to hear that your UBF query wasn't answered promptly when you contacted RM, however I am able to provide you with some additional information. If you set the UBF proxy address for users that aren’t fully setup yet then they will see login prompts when trying to browse. However you can mix-and-match the proxy addresses that you deploy, so it is common to just deploy the UBF proxy address to a small group of test or initial users, and keep using the default proxy address or transparent filtering for other users. You don’t need to follow the steps to set the RM Unify homepage as default unless you want users to automatically be signed in to the RM Unify launchpad for access to cloud applications. Let me know if you need any more information about this, I'll be happy to help Thanks, The RM Broadband support team

Hi @SteveHill, sorry to hear your schools have had problems with their service. Can I check that the problems you mention have been resolved? I'd be more than happy to have one our UK Support team drop you a call to discuss the problems in more detail and also capture any feedback you may have as it's important to us that our customers get the best possible service that they can. Feel free to PM me your details and I'll arrange the appropriate person to get in touch, alternatively I'd be more than happy to arrange a time to discuss your feedback in more detail. Kevin, Product Manager - Connectivity

Thank you for your feedback @paulellam, we are glad you’re happy with the user-based filtering functionality that RM SafetyNet now offers. @speckytecky glad our support team managed to reassure you and help solve your problem. The support team is there to assist our users so please call them if you need help or take advantage of the new Web Chat feature. Web Chat is accessed via ? Support at the top of the SafetyNet portal. We are constantly looking to improve SafetyNet’s usability, so please Give feedback if there is any functionality that you’d like to see added in the future. You can Give feedback by clicking on your name in the top right corner of the SafetyNet portal.

In response to the queries raised so far: The Keeping Children Safe in Education statutory guidance (relating specifically to filtering) requires every school to provide age appropriate filtering and to identify users attempting to access inappropriate content online. RM SafetyNet user filtering provides a simple way to apply rules to groups of users and view internet usage reports. These reports are going to be released over August ready for September. We are working on a method to implement secure user filtering without having to reset user passwords; we’ll communicate when this is available. There are many improvements and new features being worked on right now for RM SafetyNet, all feedback is appreciated, please do speak to the SWGfL team or call direct through to RM for more information.

It is RM's intention to begin closing down the RM Easymail service from December 2016. By this point, we expect all schools to have migrated onto a new service. RM are currently writing to schools notifying them of the need to opt-in or out of our recommended replacement service, and providing 60 days by which to do so. At the end of the 60 days, we will begin a process of writing to those who opted out (and those who did not reply), to outline what the close down timescales will look like for them. Schools who opt-in to the new RM service will be moved across well in advance of any close down activity. RM are actively engaging with all RM Easymail schools offering the opportunity to migrate their data over to Office 365 or Google Apps for Education, free of charge. For us to do the migration itself is free. To ensure a seamless transition with all of your support needs taken care of (and to make use of a wide range of complementary educational applications), we recommend a one year subscription to RM Unify, for £245. We would encourage schools that have any questions to find out more at www.rm.com/upgrade or contact out dedicated team on 01235 854576

Hi there, The link seems to be working now. Thank you, RM Easymail Migration Team

Apologies, this has now been corrected to http://www.rm.com/upgrade Thank you, RM Easymail Migration Team

RM are actively engaging with all RM Easymail schools offering the opportunity to migrate their data over to Office 365 or Google Apps for Education, free of charge. For us to deliver the migration itself is free. To ensure a seamless transition with all of your support needs taken care of (and to make use of a wide range of complementary educational applications), we recommend a one year subscription to RM Unify, for £245. We would encourage schools that have any questions to find out more at http://www.rm.com/upgrade or contact our dedicated team on 01235 854576. Thank you, RM Easymail Migration Team

Hello RM SafetyNet reporting is going to be released this summer, certainly before you return to school in September. You can use the AD Integration for full user filtering now, then once reporting is released you will be able to report on all user activity as well as trends across the school. In response to mats question, Safetynet does cover all of the requirements for the DfE's papers. If you would like to discuss this further, please don't hesitate to call us on 0845 121 3347. Kind regards Chris @ RM