1000 ish students
120 ish staff
300+ pc's
150+ laptops
projectors in each room
many servers etc..
Myself (the NM) and 1 full time tech
I find i rarely have time to do anything other than techie repair tasks instead of managing the network.
We have just had some consultancy work (network penetration testing, information risk assessments etc) done by a company working for the LEA and they were shocked at the lack of IT support staff for the size of the system and amount of users. They recommended in their report that we should have a an absolute minimum, 4 full time technicians (no chance )
They also stated that we should be looking at similar technical support staff levels as those in the admin department.... 15+
Makes you think.