Manny21555

Hi All, I have fixed the issue we have two bookings the same which was the problem, I removed both and went back onto the booking system and it works! Cheers, Manny

Hi All, Its that time of year where we are updating the booking system (timetable). I've ran into a serious error (students are back next week & we cannot see our timetable). I've manually entered the new dates/lesson on the booking system via booking system home>static bookings. We are receiving an error when going to the dates (we also cannot see any timetable at all, please see attached picture) I did not import them from SIMS just deleted the old bookings via the static ones and then added new ones in. I need help with this as I'm no expert! Cheers, Manny

Hi Lads, Found a fix, on the server where HAP is installed restart the service ADFS, then for us we have a gateway server which HAP is also configured on, then i restarted ADFS service also. Once I did that i also restarted/started "web application proxy service". Once that is complete HAP now works ! Hope that helps someone in the future Cheers, Manny

Hi Both, I have found the fix, note sure on how anyone else has things setup but here we have a gateway server which needs the service "web application proxy service" to be up and running. The gateway server did not have this running. We have an application server (which is where HAP is installed) and needed ADFS service restarting first then jump back onto the gateway server and restart ADFS service also then start the web application proxy service. After completing all of the above it was working fine I hope this helps someone in the future but its a heads up for you both Cheers, Nath

Just to note I cannot even ping the address (via name & IP)

No problem, where about should I check the event logs, event viewer on the server, if so which part? Any help would be appreciated. I need it working soon as possible not really sure why it just stopped working. I cannot google a fix so i'm kinda stuck. Cheers, Manny

Hi Nick, Is this to help me or Whiz? One morning the HAP was working fine and then the next morning i received the same error as Whiz (well service 503 but sounds like a different fix to me). Should i try what you suggested? Cheers, Manny

Hi Whiz, Yeah the local system account has access to the path. I also gave "Everyone" access to the path as a test but that ended up the same result. And yeh logging on with an administrator account (to the PC it is installed onto yes) Any more suggestions? Very strange that one day it works and the next nothing Cheers, Manny

Hi Whizin, The physical path is correct, when I click on "HAP" and test settings we are receiving this error (attached screen shot). Even though no settings have changed (permissions etc). Any suggestions?(here is the screenshot) Cheers, Manny

Hi Guys, I'm having the same problem, could you give me some details on how to troubleshoot this please? It was working last week, but got into work this morning and i could not access the HAP login. Any help would be great Thanks, Manny

Hi Guys, Just to say i have changed the enable charging as "False" but it still saying charging on the same day/next day etc. Is it worth me copying the pt2 line for example pasting that into PT1 line? (obviously change the names) Cheers, Manny

Hi Paul, So i don't need to change anything else on that line? I think that will solve the issue hopefully it does anyway! I will try it later - if this doesn't work i will post back Cheers, Manny

Hi Nick/Minimoo, First of all thanks for the replies - i have looked on the hapconfig.xml file and i have found these lines: -- We also have ICT Rooms and another line saying library but we can ignore them as we are only having issues with the PT1 one, so my question is this. 1) I will make a backup of this file first of all so if i make any changes i can easily put this back in place. 2) could i just copy one of pt-2 or pt-3 line and paste that to where number pt1 is ? (change the names of course) this should fix the issue we are having ? (i'm no programmer as you guys can see!) Regards to what minimoo - I think the fix from nick would be enough to fix the charging problem ? as it takes the next available time away (see above - pt-1 line) What you guys think? I don't want to make a change straight away and loose the booking system as again its live and this week students have some exams (they are using the laptops) I dont want my head on a stick that's for sure! Cheers, Manny

Hi Minimoo, Thanks for the reply & message much appreciated Sorry for the late reply i've had a busy week! Answering your questions : 1) the structure is P1 Break p2,p3 lunch, p4, p5 (no bookings after school) 2) we want staff to book any time but not break or lunch 3) we have no double lessons (all classed as separate) as i stated in the previous messages we sometimes see lessons are unavailable and set as charging but how would we remove that? It only happens on one though (we have 3 sets of laptop trolleys) . Also this is a live environment so i dont want to make a change when it might not work! Any suggestions? Cheers, Manny

Hi Nick, Did you manage to look at what i posted back to you? Or could anyone else gives us a hand? Cheers, Manny