CHM-ITServices

#TeamColin After the swift delivery of a Surface Pro 4 and a cup for the finance lady (smooth ) and all round nice guy (even though i've never met him in person!

Great idea! If there is a chance of discounted training via ANME membership that would be a real plus!

Sounds like a good idea to me Rick

Has anyone ditched their VLE in favour of Office 365 / Google? IMO, if the VLE isn't ingrained in everything staff and students do everyday then it will always be a bit-part, used by some but not all.

We have the same setup and have internal users on Papercut setup, we allow guests to login using a generic user, i.e. guest1. Works a treat!

We use Freshdesk. It's brilliant! You can have 3 technicians for free. It has built in games which i use as a means of keeping my team on task and it creates a bit of competition between us all. Things like 'Customer Wow champion' for the person with the most positive feedback! I would definitely recommend it.

Hi, I'm trying to find suitable training courses for members of my team to attend (comptia N+, Microsoft Server 2012 etc). Normally i would use QA but with budget pressures etc, i was wondering if anyone can suggest any reputable companies in the Manchester area. Thanks in advance,

I have also had my issue resolved and Impero is back and functioning like the product i bought. It did take for me to publicly call them out on Twitter but to their credit they did respond and a support person did get in touch within a few hours. Just a shame that it took this level of public slating for them to sit up and take note. Hopefully they have learnt and will continue to improve. Fair play to them for acknowledging their faults, onwards and upwards!

Couldn't agree more - they were very flashy at BETT. I just think that regardless of the issue (even if there software stopped working completely) ignoring all support streams is just unacceptable - answer the phones and let people know! I would be far less annoyed if i knew someone was dealing with it and if it takes 2 weeks and i'm updated during that time, then so-be-it!!

I've only had the software since January and i still haven't managed to have it 100% working, i'm losing patience with it. Funnily enough, i couldn't get them off the phone when they wanted to sell it to me.

Just wondered if anyone has spoken to Impero over the past couple of days? I have tried to phone at least 10 times and just keep getting through to a very annoying voicemail and i have also opened a support ticket and had no response in over 36 hours - very strange and poor.

Hi, I have been asked if it is possible to subscribe all staff to a Google webcalendar. We are using O365 and Outlook 2013. I thought it would be simple but after an hour of googling, i have to admit - i'm stumped! I'm not even sure if it's possible but if someone could tell me if and how they have done it - that would be great! Thanks

I'm after a litle help with a strange issue... Windows server 2008r2 Windows 7 Professional Both are new, clean installs. The Home folder has been setup using the following guide... Best Practice: Roaming Profiles and Folder Redirection (a.k.a. User State Virtualization) Now, the issue is, when a user logs in for the first time the redirected folders (Desktop, Documents, Music, etc...) don't appear in the users home folder...at first glance (see attachment 1). If i 'show hidden files' the folders are there (attachment 2). Redirection is working, i can save a file on the desktop and it does appear in the hidden desktop folder. Even stranger is, the folder a create on the desktop isn't hidden. I can right click on the folders and untick the 'Hidden Attribute' but i don't fancy doing it everytime i create a home folder! Any help would be greatly appreciated.

We've had a look into other packages but haven't come across anything that offers automated prioritising. If you have any suggestions they would be much appreciated.

Hi, Currently within the school we use Spiceworks as a form of logging jobs. On a daily basis we print out job sheets and manually assign a priority to them. I'm looking for a programmer or developer to assist us with building a plugin that will automate this based on user defined criteria. Does anyone know of any companies that i can contact or is there anyone out there with javascripting experience that would like to meet with us to discuss if it's even possible and where we should begin? Thanks in advance.