deebee

We've been suffering this from the third week of March, raised a ticket on 30/03/2020 and still don't have a resolution. Assignments set in these Teams still reach the students so they aren't a total writeoff, but they still need fixing. Since that ticket was raised I've managed to get in contact with someone on the SDS onboarding team who is keeping me updated. Apparently 'lots of schools' are affected by this, and they've already tried deploying one fix which did not resolve the issue, and are now working on another. There's nothing we can do but wait.

I'm getting the same thing - mounts show but nothing listed. Have reverted to previous release which works fine...

Are you using a trailing \ on the share? net use z: \\server\share\ /USER:domain\user PASSWORD If so try without the \ - \\server\share - seems silly but worth trying if you have one. I've seen that cause issues before I believe.

Well I don't think I see anything wrong with your command line - does the command work if you paste it into a command prompt directly, outside the script?

OK GPP is out Either way the script should be able to do the trick. Does it work when double clicking it on the client?

Does the script work if you manually double click on it on the client? Is it in the 'logon' scripts and not 'startup'? Is the script stored locally or on a remote share? Is there a domain trust in place? Could you use GPP (group policy preferences) to map the drive instead?

Does manually mapping the drive from 'Map network drive' in explorer work? Are these all on the same domain or is there a separate Admin and Curric domain set up?

I'm totally certain that you can get performance good enough for a Wordpress site without having to resort to changing away from Apache. *YES* there are faster - my favourite being nginx with PHP-FPM, but apache is more than capable unless you're getting a really heavy amount of traffic and the hardware is struggling. I run our school site from ubuntu/apache and average homepage load time is around 350ms. We have a number of plugins loaded. The single biggest performance boost I have found (and it doesn't just apply to Wordpress) is to ensure PHP has an opcache enabled - a store of the compiled PHP code ready to run instead of recompiling every time a php file is loaded. If you're on a recent Ubuntu - the shipped PHP package (from the PHP 5.4 release or later) should be able to have its built-in opcache enabled, no more software to install, just a config change. This should immediately give you a relatively decent boost to performance. You can try a guide such as this: How To Enable PHP 5.5 Opcache on Ubuntu 14.04 for a basic configuration of it. On my server I've given the opcache 128MB of memory - of which it seems to only ever use up to around 80, so you're losing a tiny bit of memory but gaining a much faster execution time for PHP elements of the site. For a decent guide of before/after performance you can use Chrome with the F12 developer options, and in the network tab, ticking the 'disable cache' box. This will let you browse the site without your browser cache 'hiding' any latency, it also gives you page loading times. There are other things you can do - but enabling the opcache alone should give a big boost. I've used opcaching alone to make a fairly large wordpress site go from 4 seconds per page load to under 1 second, for a simple config change. Its a transparent change for wordpress - no code needs changing or plugins need adding - but makes a huge difference to performance, and will lower CPU usage significantly too.

Anything specified by an IPv4 address instead of a hostname will not make it across the DA tunnel given it relies completely on DNS to translate for the DA clients and create an IPv6 NAT64 address to talk to the client with. That's how I make things 'work' for laptops that operate on-site and off-site here. It's a bit dirty but it does work, and is the only way I've found to avoid relying on other things to alter proxy settings, it just silently fails to find the wpad when off-site and goes direct to the internet. Provided your wpad-hosting machine never changes address and is accessible from anywhere on-site, it'll work. Oh how I wish windows supported per-wifi-network proxy settings like iOS and Android have had for years!

We'll definitely not be giving RM another penny towards it in any way now. But it does have some redeeming features (multiple logins as stated by fiza above is one, along with the console running on the server showing what everyone is doing). I guess we will indeed be going back to vanilla as soon as I get a chance to do some configuration and testing for it. Impero was discussed here but given the high cost (we're a small school with declining numbers) we decided it was a little out of our reach.

They were indeed bought out, but given the product page is still sat active on RM's site and that RM want to keep billing us for upgrade-rights for new versions.. I had kind of expected there might be a new version at some point. Edit: Perhaps its just RM gouging schools for money to keep upgrade-rights on something they will never ever actually provide an upgrade for. Sigh.

Is this completely dead now? Not seen any updates since the first release of 8 (8.0.0.1) which was.. almost 2 years ago.

I tend to really dislike 'randomly' fixed as I never know if it's going to 'randomly' unfix itself later... Will keep a close eye on it! Thanks a lot for your help!

Apologies for double post but uh.. the icons seem to have spontaneously started showing? I've really no clue how that could have happened as I've not changed anything since I last posted, I just idly refreshed the page as I was closing some tabs and suddenly the tile icons appeared..

Hi Nick, Config is here: http://pastebin.com/bZM0EBSv I did try a clean one from the zip again and made no edits to it at all aside for removing the IIS8-unfriendly section. No difference so I don't *think* it's anything I did..

Hi Nick, I have checked the event log, the only error coming up is the following: An error occurred in Home Access Plus+ Page: HAP.Web.API.MyPic Creating Directory Search and Searching for then current user Using filter: (&(objectClass=user) (sAMAccountName=db)) Found 1 results, processing 1st result Found 0 thumnbnailPhotos Which I took to mean that it simply couldn't find a user pic for me. Aside for that there are no HAP messages other than informational stating I have logged in. When visiting https://10.104.6.161/hap/api/tiles/icons/64/64/images/icons/metro/folders-os/UserNo-Frame.png I get the following:

Hi Nick, Same result I'm afraid, with it running at https://hap/hap/. Still getting endpoint not found for api/setup/. https://hap/hap/api/setup/help does load, however.

I'm running it in the root - didn't want to use the subfolder as this has a subdomain purely for HAP+.

Seems to have made no difference I'm afraid - still the same error. The only file in there was colors.xml, and that was automatically recreated when I logged into HAP+ again. Tiles are still blank though.

I sure do..

Hi, I just installed HAP+ on IIS 8.0 and gotten most things working - however I get no icons on tiles, they are simply coloured boxes with the tiles title text at the bottom. Manually navigating to, for instance https://hap/api/tiles/icons/64/64/images/icons/metro/folders-os/DocumentsFolder.png gets me a 404.0 error. Tried to do some JSON debug for you but could see no references to the tiles api folder.

Hi Nick, I think I owe you an apology here, turned out that drive definition in the hap config only had the student group in read, not write access. So while they had permissions with NTFS to do it, they were being denied by HAP+ on the entire share regardless, due to that setting. Still, setting them to be allowed to write does allow it, but then shows 'Upload' on every folder in the entire drive, not just the ones that are writeable for them. They can't upload where they're not meant to be able to, but it would be lovely if the 'Upload' only showed if the current working dir was writeable..

Hi Nick, I've done some JSON debugging and the response is below: {"Actions":1,"Contents":null,"DateAccessed":null,"DateCreated":null,"DateModified":null,"Extension":null,"Icon":"..\/images\/icons\/folder.png","Location":"X\\Geography\\Pupils\\Student Work 13\\Year 11","Name":"Year 11","Permissions":{"AppendData":true,"CreateDirs":true,"Delete":true,"DeleteSubDirsOrFiles":false,"Execute":true,"FullControl":false,"ListDirs":true,"Modify":true,"ReadAttr":true,"ReadData":true,"ReadExAttr":true,"ReadExecute":true,"Traverse":true,"Write":true,"WriteAttr":true,"WriteData":true,"WriteExAttr":true},"Size":null,"Type":"File Folder"} It looks to me like the JSON is saying they can write, however as you can see from the screenshot there is no upload or new folder button available to them. I am running the latest zip and the subsequent MyFiles Excel patch. Thanks!

I'd just like to say HAP+ is brilliant! We've been using it for nearly 6 months now and everyone muchly appreciates being able to access their files from home! One issue that has recently flagged up though, relates to our shared areas, and more specifically to certain directories to where kids have write access to a specific subdir we allow them to write into to submit work for review by staff, to save staff manually finding their work in their home drives etc. It seems that no upload/new folder button appears when a student browses these writeable directories where they don't have permission to write into a parent, so if we had a structure like "\Subject\Pupil Work\Year 7" the year 7 group has been given explicit permission to write into the Year 7 folder, but the parent 'Pupil Work' or 'Subject' folders they cannot modify. When in school on computers they can write fine into the 'Year 7', but in HAP+ they simply do not get the New Folder/Upload buttons as they do on their own home drive mappings. Is there any way around this or are they going to be stuck unable to do this?

Apologies for double post, but the problem has been solved by support. It seems one of the clupdate folders at the server side had a corrupt (empty) version of the RangerUserServices.exe file. Once that file was replaced with a good copy, windows 7 clients, after a fresh install of the Ranger client, started redirecting as they should. According to support they saw this issue one time during the ranger 7.4 release, but the issue was fixed as of Ranger 8 - so they are confused as to how it could have happened, but the main thing is we're sorted. So if you've got issues with redirection for Desktop/Start Menu on Windows 7 or 8, check the \\rangerserver\Ranger\clupdate\ subfolders for dodgy copies of files! Now I can get on actually updating to Windows 7!