simonmerry

Something is timing out somewhere as I was able to do it to a single mailbox using Get-Mailbox -Identity "username@domain" | Set-MailboxMessageConfiguration -IsReplyAllTheDefaultResponse $false Not a great solution I know but beats going around every teacher and non-teaching staff member as requested by my highly IT literate and understanding Business Manager (tone of sarcasm extremely high!)

No we have a Smoothwall appliance here too

Did you figure out this error? I'm seeing exactly the same message.

Ok, I've added #bfdisclaimer label {text-align: left; padding-left: 10px; width: 72%} below line 207 which seems to solve the justify issue only the HDadmin issue left.

Added "position:fixed;" to line 70 in bookingsystem css sorts that out

There's lots of "width"s around that area can you be a bit more specific? Another couple of glitch's I've just noticed are: the ease in and ease out booking form works with FF but not in my IE V9. It also stays at the top of the page so when you scroll down and click on a booking nothing appears to happen as its all happening off screen. (IE and FF)

PUT https://folders.harris-school.co.uk/hap-test/api...k/AdminTicket/115?%222013-07-11T07:51:09.660Z%22 400 An WCF Error has Occured 320ms jquery.min.js (line 6) Put JSON AssignTo "" FAQ "false" Note "hfgjg" Priority "undefined" ShowTo "undefined" State "With IT" Subject "undefined" Source { "Note": "hfgjg", "State": "With IT", "Priority": "undefined", "ShowTo": "undefined", "FAQ": "false" PUT https://folders.harris-school.co.uk/hap-test/api...k/AdminTicket/115?%222013-07-11T07:57:32.053Z%22 400 An WCF Error has Occured 80ms jquery.min.js (line 6) JSON Sort by key Message "Index was outside the bounds of the array." Detail null FaultType "IndexOutOfRangeException" From the server logs: An error occurred in Home Access Plus+ Page: HAP.HelpDesk Index was outside the bounds of the array. System.IndexOutOfRangeException: Index was outside the bounds of the array. at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo) at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo) at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) Disclaimer that works but it's all crammed against the left side (see pic)is there a way of justifying the text?

Upgraded my test site today and still experiencing the same issue. Firebug reports: PUT https://folders.harris-school.co.uk/hap-test/api...k/AdminTicket/114?%222013-07-10T13:22:44.216Z%22 400 An WCF Error has Occured 40ms jquery.min.js (line 6) ParamsHeadersPutResponseXMLJSONCookies {"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType":"IndexOutOfRangeException"} {"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType":"IndexOutOfRangeException"} js (line 1) not well-formed {"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType... Another glitch I see is my disclaimer on the booking system goes off screen and the check box is in the middle of the sentance.

Hi Nick, I know its been a while since this post but i have only just got round to it. With the HD admin set to true when a normal user creates a ticket the opened by section reads: UNKNOWN (unknown) and the ticket doesn't appear to that user (although it does to admins) Also the assign button appears for standard users but no admins are populated in the drop down. Once hdadmin is set back to false the assign button dissapears and new tickets show the user that created them. Any ideas?

Trying to archive tickets i get this error: Server Error in '/hap-test' Application. -------------------------------------------------------------------------------- 'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items. Parameter name: value Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.ArgumentOutOfRangeException: 'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items. Parameter name: value Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [ArgumentOutOfRangeException: 'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items. Parameter name: value] System.Web.UI.WebControls.ListControl.set_SelectedValue(String value) +3191131 HAP.Web.HelpDesk.New.Page_Load(Object sender, EventArgs e) +1769 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +25 System.Web.UI.Control.LoadRecursive() +71 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3064 -------------------------------------------------------------------------------- Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.272 I've tried archiving only a date range which has closed tickets and no faq's but still get the same error?

Was false changed it to true and all seems well. Cheers

V9 is looking good and I like the ability to add admins into the helpdesk only thing ive found now though is that the admins can't assign or close a ticket? it only seems to be actual domain admins that can do that?

I have removed the WebDav Module from the site in IIS and this resolves the issue.

Hi Nick, I have just installed the version 9 and upgraded it to 9.1 I have everything working as expected except for the helpdesk and booking system. I can create tickets in the helpdesk and add bookings in the bookingsystem. However when I try to update or close the ticket in the helpdesk as an admin or the user that created it i get this error. Message from webpage "Method not allowed" The same goes for tyring to remove a booking from the booking system. Below is from Firebug when trying to update the helpdesk ticket. Reponse Tab: PUT https://folders.harris-school.co.uk/hap-site/api/HelpDesk/Ticket/1?1370598540618[/url 405 Method Not Allowed 30ms jquery.min.js (line 5) Response The page you are looking for cannot be displayed because an invalid method (HTTP verb) is being used Put Tab: PUT https://folders.harris-school.co.uk/hap-site/api/HelpDesk/Ticket/1?1370598540618[/url 405 Method Not Allowed 30ms jquery.min.js (line 5) Put JSON Note "test" State "New" Source { "Note": "test", "State": "New" } Headers Tab: PUT https://folders.harris-school.co.uk/hap-site/api/HelpDesk/Ticket/1?1370598540618[/url 405 Method Not Allowed 30ms jquery.min.js (line 5) Headers Response Headers Allow GET, HEAD, OPTIONS, TRACE Content-Length 101 Content-Type text/html Date Fri, 07 Jun 2013 09:49:00 GMT Server Microsoft-IIS/7.5 X-Powered-By ASP.NET Request Headers Accept application/json, text/javascript, */*; q=0.01 Accept-Encoding gzip, deflate Accept-Language en-US,en;q=0.5 Content-Length 34 Content-Type application/json; charset=UTF-8 Cookie ASP.NET_SessionId=3jseytt3vrplrfjgkdkj42i5; token=A2s/q4UgOzl4IL4Z8UrLKw==; .ASPXAUTH=735197D38109F5C46C53DAC93A65EBB3311C1E55E1083BD3ACC9869E0C16105391D5BFE7592ED78E5639EB7E4EFD1C7B6D194A9BAE3702DEAA028F509C9668B3D995A4DCEBDE2EC6EDCF6B23C96A00E33707D4E0514AF03B597CD9D4EA91C5434795904B8285BF78A9A6F95ACF07962C365C3A97501DCC2E2A5DC35859BB3A07D28ACCC29EC02FB029F1D773CBF9E7E9 Host folders.harris-school.co.uk Referer https://folders.harris-school.co.uk/hap-site/helpdesk/[/url User-Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0 X-Requested-With XMLHttpRequest Hope you can help Regards Simon

Thanks

Having the same issue here can you point me in the right direction?

The Help desk live tile seems to be holding on to a ticket number even though it's closed? Can you edit the size of tiles? Thanks

Ignore the menu bar part please. I've just realised its IE caching between me switching users to test and not closing IE down. Live tile questions still stand though please.

Hi Nick, How do I edit the menu bar? At the moment I have tiles in the menu bar that i only want to show to admins or admins and staff but staff and students can see all of the tiles available. (remote apps, logon tracker setup tile and any others that i create but set to domain admins only). Admittedly when they click on that they get access denied (unless it is an external link) but I would prefer it if they couldn't see those tiles at all. Also Should the booking system be a live tile like the help desk? When a user has no bookings they see the calendar icon, when they have bookings all they see are their bookings, the calendar icon doesnt come back. The Help desk live tile seems to be holding on to a ticket number even though it's closed. I've attached screenshots for you to see. Can you edit the size of tiles? Thanks Simon

Hi Nick, I've just installed 8.1 on our new servers 2008 R2 IIS7 I was getting exactly the same error as reggiep and also on helpdesk tickets trying to update or close them. We seem to have solved the problem by removing the webdav module from IIS. Simon

Is it possible for the booking systme to inform you of timetable clashes when importing the static bookings? Say a timetabling change has been made and you import that change but a teacher has booked out that room 4 weeks in advance. Currently it seems that the booking made by the teacher overides the static booking until the teacher booking is deleted, the period then gets populated by the static booking.

Works perfectly. Thanks Nick

Hi Nick, Have you had a chance to look at this? I know you must be inundated with requests and i really appreciate your help in this matter. Simon

Fixed FF issue I needed to add easylink to the "no proxy for" box. FF can also download the files along with Chrome so there must be some setting in IE preventing it.

Hi Nick, I've imported the report from Sims, after modifying all the users so that it recognises them in the AD. The lessons are appearing in the static booking section but not in the actual timetable. I have noticed that the day is set to -1 for every lesson, modifying this in the staticbookikgs.xml to 1 or 2 makes the lessons appear in the timetable. In my xml export from Sims the day and period come out as "1Mon:1, 2Tue:5" etc. I see in this post that it needs to be in the format "Mon1:1, Tue2:5" etc. Can you tell me what i need to modify in the hap files for it to recognise the way our timetable exports? Thanks Simon